Cookie Policy
Last updated: April 2026
Cookie Policy
Last Updated: April 2026
Chat4U is committed to transparency about how we collect and use data. This Cookie Policy explains what cookies are, which cookies and similar technologies we use on the chat4u.ai website and platform, why we use them, and how you can manage your preferences. It forms part of, and should be read alongside, our Privacy Policy.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device, remember your preferences, and provide functionality that depends on state across page loads or sessions.
Session cookies exist only for the duration of your browser session and are deleted automatically when you close your browser. Persistent cookies remain on your device until they expire or you delete them.
Not all preferences and settings we save are cookies — some are stored in your browser's localStorage, which never leaves your device and is never transmitted to our servers. Your cookie consent choice and accessibility preferences are stored this way.
Cookies We Use
We use cookies in three categories. Where a category is optional, you may opt out using the controls described in the "Managing Cookies" section below.
Strictly Necessary
These cookies are required for the website and platform to function. They cannot be disabled without breaking core functionality.
| Cookie | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
__clerk_db_jwt | Clerk | Stores the active session JWT for authentication | First party | Session |
__session | Clerk | Identifies the current signed-in session | First party | Session |
__client_uat | Clerk | Tracks user activity timestamps to detect session expiry | First party | Persistent |
__cf_bm | Cloudflare | Bot management and security | Third party | 30 minutes |
Clerk is our authentication provider. The Clerk cookies listed above are set only when you access authenticated areas of the platform (e.g. the Chat4U dashboard). They are not set on the public marketing website unless you are signed in. For more information about Clerk's data practices, see clerk.com/privacy.
Analytics
These cookies help us understand how visitors use our website so we can improve it. The data collected is anonymised and aggregated.
| Cookie | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
_ga | Google Analytics | Distinguishes unique users | Third party | 2 years |
_ga_* | Google Analytics | Stores session state for the current property | Third party | 2 years |
Google Analytics cookies are only set if analytics are enabled on this site. No personally identifiable information is transmitted to Google via these cookies. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on. For more information about how Google uses this data, see Google's Privacy Policy.
Payment
These cookies are set by Paddle, our payment and subscription management provider, during checkout and account billing flows. They are functional cookies required to process payments securely.
| Cookie | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
paddle_js | Paddle | Identifies a returning visitor for checkout personalisation | Third party | Persistent |
AWSALB / AWSALBCORS | Paddle (AWS) | Load balancer session affinity during checkout | Third party | Session |
Paddle cookies are only set when you initiate a checkout or interact with a billing page. For more information about Paddle's data practices, see paddle.com/privacy.
Chat4U Widget
If you are a visitor to a website that has embedded the Chat4U widget, that widget may set a session cookie on the host site's domain to maintain the state of your chat conversation. This cookie is:
- Scoped to the domain of the website you are visiting (not chat4u.ai)
- Used solely to preserve your chat session across page navigations
- Not used for tracking, advertising, or analytics
- Deleted when your browser session ends
Website owners who embed Chat4U are responsible for disclosing this in their own cookie and privacy policies.
Managing and Deleting Cookies
Browser Controls
Most browsers allow you to view, block, and delete cookies through their settings. The exact steps vary by browser:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Settings → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions
Please note that blocking strictly necessary cookies will prevent you from signing in to the Chat4U platform. Blocking analytics or payment cookies will not affect the core functionality of the marketing website.
Google Analytics Opt-Out
To opt out of Google Analytics measurement across all websites, you can install the Google Analytics Opt-out Browser Add-on.
Cookies Set in the Past
If you delete cookies that have already been set, the information collected before deletion may still be held in our analytics systems for a period. However, no further data will be collected once the relevant cookies are removed.
Do Not Track
The chat4u.ai website does not collect personal information about your browsing activity across third-party websites or services. Accordingly, "Do Not Track" signals transmitted by your browser do not alter our data collection practices on this site.
Changes to This Policy
We may update this Cookie Policy from time to time as we introduce new services or change the technologies we use. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically.
Contact Us
If you have questions about our use of cookies, please contact us at contact@chat4u.ai.