Terms of Service
Last updated: April 2026
Terms of Service
Last Updated: April 2026
1. Agreement Overview
These Terms of Service (this "Agreement") govern your access to and use of the services provided by Chat4U ("we", "us", or "our"). By purchasing a subscription, signing up for a free or paid plan, or otherwise indicating your acceptance, you agree to be bound by this Agreement. If you are accepting on behalf of a company or other legal entity ("Customer"), you represent and warrant that you have the authority to bind that entity. If you lack such authority, or if the entity does not agree to these terms, you must not accept this Agreement and may not use the services.
Capitalised terms have the meanings given in this Agreement. Please read it carefully before using the platform.
2. The Service
2.1 Service Description
We own and operate a cloud-based AI chat agent platform that enables website owners to deploy intelligent chat agents powered by their own content (the "Service"). The Service includes Standard Agents — which answer visitor questions using Retrieval-Augmented Generation (RAG) over your indexed content — and Pro Agents, which can interact directly with page elements on behalf of visitors. Anything the Customer (including Users) configures, customises, uploads, or otherwise contributes through the Service is a "User Submission." Customers are solely responsible for all User Submissions. The Service may include templates, documentation, and other supporting materials ("Platform Content"). Customers do not receive access to the underlying source code or software of the Service.
2.2 Subscription
Subject to this Agreement, the Customer may purchase a subscription to access and use the Service as described in one or more ordering screens agreed through our website or service portal ("Order(s)"). All subscriptions cover the period stated in the applicable Order ("Subscription Period"). Access is limited to individuals authorised by the Customer for the Customer's own internal business purposes ("Users").
2.3 Our Ownership
We own the Service, all underlying software, Platform Content, documentation, and everything else we provide to the Customer (collectively, "Chat4U Materials"). We retain all rights, title, and interest — including all intellectual property rights — in and to the Chat4U Materials, all related technology, and any updates, enhancements, or derivative works. No implied licences are granted under this Agreement, and any rights not expressly granted to the Customer are reserved by us.
2.4 Permissions
The Service includes configurable settings that allow Users to grant other Users permissions to perform tasks within the platform ("Permissions"). It is the Customer's sole responsibility to set and manage all Permissions. We have no responsibility or liability for Permissions configured by the Customer or its Users. The Customer may extend access to the Service to its Affiliates, provided that all rights and obligations of this Agreement apply equally to those Affiliates. The Customer is fully responsible for any breaches of this Agreement by its Affiliates and for all associated payment obligations. Any claim by an Affiliate must be brought by the Customer, not the Affiliate directly. "Affiliate" means any entity directly or indirectly controlling, controlled by, or under common control with a party, where "control" means ownership of more than fifty percent (50%) of the voting shares or other equity interests.
3. Use Restrictions
3.1 Customer Responsibilities
The Customer is responsible for all activity on its account and those of its Users, except where such activity results from unauthorised access caused by vulnerabilities in the Service itself. The Customer must ensure its Users are aware of and comply with this Agreement and is responsible for any breach by a User.
3.2 Acceptable Use
The Customer agrees not to, and not to permit Users or third parties to, directly or indirectly: (a) modify, copy, or create derivative works based on the Service; (b) reverse engineer, decompile, or attempt to discover the source code or underlying ideas of the Service, except as permitted by applicable law; (c) sublicense, sell, rent, lease, distribute, or otherwise commercially exploit the Service; (d) remove any proprietary notices from the Service; (e) use the Service in violation of any applicable law or regulation; (f) attempt to gain unauthorised access to or disrupt the Service or its infrastructure; (g) use the Service to support products or services that directly compete with us; or (h) test the vulnerability of the Service without our prior written authorisation. If the Customer's use significantly impairs the security or integrity of the Service or causes harm to us or other users, we may suspend access and will take reasonable steps to notify the Customer and resolve the issue promptly.
3.3 API Access
We may provide access to APIs as part of the Service. We reserve the right to set and enforce usage limits on those APIs, and the Customer agrees to comply with such limits. We may suspend or terminate API access at any time.
4. Third-Party Services
The Service may integrate with third-party products, services, or applications that we do not own or control ("Third-Party Services"). Customers may choose to use Third-Party Services alongside our Service. Where such integration requires the Customer to provide login credentials or authorisation tokens to us, the Customer confirms it has the authority to do so without violating any terms governing its use of those Third-Party Services. We do not endorse any Third-Party Services. Use of Third-Party Services is governed by separate agreements between the Customer and the relevant providers — not by this Agreement. We expressly disclaim all representations and warranties regarding Third-Party Services, and we are not liable for any issues arising from their use or unavailability.
5. Fees and Payment
5.1 Fees
Customers are required to pay for access to the Service as set out in the applicable Order ("Fees"). All Fees are charged in the currency stated in the Order or, where no currency is specified, in US dollars. Payment obligations are non-cancellable and, except as expressly stated in this Agreement, all Fees are non-refundable. We reserve the right to modify our Fees or introduce new charges at our discretion; Customers who disagree with revised Fees may choose not to renew their subscription.
5.2 Payment
We will bill the Customer — either directly or through a third-party payment processor ("Payment Processor") — using the payment method provided. We reserve the right to charge that method for any amounts owed under the Order, including recurring Fees. It is the Customer's responsibility to keep its payment information current and accurate; failure to do so may result in suspension of access. If the Customer pays through a Payment Processor, such transactions are also subject to the Payment Processor's own terms and privacy policies. We are not responsible for errors made by the Payment Processor, but we reserve the right to correct any resulting billing errors. By accepting an Order with recurring charges, the Customer authorises those charges to continue without further confirmation until the subscription is terminated or the payment method is updated.
5.3 Taxes
Fees do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes imposed by any jurisdiction ("Taxes"). The Customer is responsible for all Taxes associated with its purchases. If we are required to collect or pay Taxes on the Customer's behalf, we will invoice accordingly unless the Customer provides a valid tax exemption certificate in advance. We are solely responsible for taxes based on our own income, property, and employees.
5.4 Failure to Pay
If the Customer fails to pay any Fees when due, we may suspend access to the Service until all overdue amounts are settled. We may make multiple attempts to charge the Customer's payment method if an initial attempt fails. If the Customer believes it has been incorrectly charged, it must contact us within sixty (60) days of the first billing statement showing the disputed amount to request an adjustment or credit. We will review the dispute and provide a written decision with supporting evidence. If we determine the amounts are properly owed, the Customer must pay within ten (10) days of receiving our decision.
6. Term and Termination
6.1 Term and Renewals
Subscriptions commence on the start date specified in the applicable Order and continue for the Subscription Period. Customers may elect not to renew their subscription by notifying us at contact@chat4u.ai (subject to written confirmation) or by modifying their subscription through their account settings. This Agreement takes effect on the first day of the Subscription Period and remains in force for its duration, including any renewals and any period during which the Customer continues to use the Service. Termination of this Agreement automatically terminates all Orders. If a Customer cancels or does not renew a paid subscription, access will continue but will automatically be downgraded to a free tier with reduced features and functionality, if one is available ("Free Version"). If this Agreement is terminated by either party, or if the Customer deletes its workspace, access to the Free Version will also be revoked.
6.2 Termination for Cause
Either party may terminate this Agreement on written notice if the other party materially breaches this Agreement and fails to cure that breach within thirty (30) days of receiving notice. We may also terminate a Customer's access to the Free Version at any time upon notice.
6.3 Effect of Termination
If the Customer terminates this Agreement due to our uncured breach, we will refund any unused prepaid Fees for the remaining Subscription Period. If we terminate due to the Customer's uncured breach, the Customer remains liable for all Fees covering the remainder of the then-current Subscription Period. No termination relieves the Customer of the obligation to pay Fees accrued before the effective termination date. Upon termination, all rights and licences granted by us cease immediately and the Customer loses access to the Service. Within thirty (30) days of termination for cause, or upon the Customer's written request, we will delete the Customer's User Information, including passwords, files, and submissions, unless earlier deletion is requested in writing. For Free Version Customers, we may retain User Submissions and User Information to support continued access. We may delete all User Submissions and User Information if an account remains inactive for more than one (1) year.
6.4 Survival
The following sections survive any termination or expiration of this Agreement: "Our Ownership", "Third-Party Services", "Fees and Payment", "Term and Termination", "Warranties and Disclaimers", "Limitation of Liability", "Confidentiality", "Data", and "General Provisions".
7. Warranties and Disclaimers
7.1 Customer Warranties
The Customer represents and warrants that all User Submissions comply with all applicable laws, rules, and regulations.
7.2 Disclaimer
Except as expressly stated in this Agreement, the Service and all related components and information are provided on an "as is" and "as available" basis without warranties of any kind. We expressly disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not permit the disclaimer of certain warranties, so the foregoing may not apply to the extent prohibited by applicable law.
8. Limitation of Liability
To the fullest extent permitted by applicable law, we will not be liable for any indirect, special, incidental, or consequential damages — including damages arising from loss of revenues, profits, goodwill, data, or business — regardless of the legal theory and regardless of whether we have been advised of the possibility of such damages. Our total aggregate liability under or in connection with this Agreement will not exceed the total Fees paid or payable by the Customer for the Service during the twelve (12) months immediately preceding the claim. These limitations apply whether or not we have been advised of the possibility of such losses and to the fullest extent permitted by law.
9. Confidentiality
9.1 Definition
Each party (the "Receiving Party") acknowledges that the other party (the "Disclosing Party") may share business, technical, or financial information that, given its nature and the circumstances of disclosure, is reasonably understood to be confidential ("Confidential Information"). Our Confidential Information includes non-public information about the features, functionality, and performance of the Service. The Customer's Confidential Information includes User Information and User Submissions. This Agreement and all associated Orders are Confidential Information of both parties. Confidential Information does not include information that: (a) is or becomes publicly available through no breach of any duty; (b) was known to the Receiving Party before disclosure without breach of any duty; (c) is received from a third party without breach of any duty; or (d) was independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information.
9.2 Obligations
The Receiving Party must: (a) protect the Disclosing Party's Confidential Information with at least the same care it uses for its own similar information, and no less than a reasonable standard of care; (b) restrict access to Confidential Information to personnel, affiliates, subcontractors, advisers, and contractors who need it in connection with this Agreement and who are bound by confidentiality obligations at least as protective as those in this Agreement; (c) not disclose Confidential Information to any third party without the Disclosing Party's prior written consent, except as expressly permitted herein; and (d) use Confidential Information solely to fulfil its obligations under this Agreement. Nothing in this section prevents either party from disclosing the existence of this Agreement or the other party's name to potential investors or acquirers under standard confidentiality terms.
9.3 Compelled Disclosure
If required by law, the Receiving Party may disclose the Disclosing Party's Confidential Information, provided it gives the Disclosing Party advance notice where legally permissible and offers reasonable cooperation, at the Disclosing Party's expense, if the Disclosing Party wishes to contest the disclosure.
9.4 Feedback
Customers may from time to time provide feedback or suggestions about the Service ("Feedback"). We may incorporate Feedback into our products at our discretion. Customers grant us a royalty-free, worldwide, perpetual, irrevocable, transferable, and sublicensable licence to use, disclose, modify, create derivative works from, and otherwise exploit any Feedback without restriction or compensation, except that we will not identify the Customer as the source of any Feedback without consent.
10. Data
10.1 User Information
Customers and their Users must provide information such as names, email addresses, usernames, IP addresses, browser types, and operating systems ("User Information") to access the Service. Customers authorise us and our subcontractors to store, process, and retrieve User Information as part of service delivery. Customers warrant that they have the right to provide User Information to us for processing as described in this Agreement and are liable for any unauthorised use of their credentials.
10.2 User Submissions
Customers grant us a non-exclusive, worldwide, royalty-free, transferable licence to use, process, and display User Submissions solely to provide the Service. Beyond the licence granted here, Customers retain all rights to their User Submissions. No implied licences are granted under this Agreement.
10.3 Service Data
We collect data about Service performance and operation ("Service Data") as Customers use the platform. Provided Service Data is aggregated and anonymised without disclosing personal information, we may use this data freely. We own all rights to Service Data but will not identify individual Customers or Users as its source.
10.4 Data Protection
We maintain reasonable technical and organisational security measures to protect Customer Data, including User Submissions and User Information. Customers are responsible for securing their own systems and data. Processing of Customer Data is conducted in accordance with our Data Processing Addendum, which is incorporated into this Agreement by reference and available at chat4u.ai/dpa.
11. General Provisions
11.1 Publicity
With the Customer's prior written consent, we may identify the Customer and use its name, logo, trademarks, or service marks on our website and in our marketing materials to demonstrate our customer base, without compromising any confidential information or privacy rights.
11.2 Force Majeure
We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including failures of third-party hosting or infrastructure providers, strikes (excluding those involving our own employees), riots, fires, natural disasters, wars, terrorism, or government actions.
11.3 Modifications
The Service is an evolving, subscription-based platform. We reserve the right to make changes to the Service and to these terms. We will not materially reduce the core functionality provided to Customers without notice. We may modify the terms of this Agreement unilaterally, provided that Customers are given at least thirty (30) days' notice before changes take effect, with changes posted prominently on our website.
11.4 Relationship of the Parties
This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between us and the Customer. Both parties are independent contractors.
11.5 No Third-Party Beneficiaries
This Agreement is solely between us and the Customer. It is not intended to, and does not, confer any rights or remedies on any third party.
11.6 Notices
Notices under this Agreement will be delivered by email. Notices to us must be sent to contact@chat4u.ai. Notices to the Customer will be sent to the email address associated with their account, or provided through the Service directly. Email notices are deemed delivered the next business day; notices provided through the Service are effective the same day.
11.7 Amendments and Waivers
No modification to this Agreement is effective unless in writing and acknowledged by authorised representatives of both parties. Neither party's delay or failure to exercise any right constitutes a waiver. Any waiver must be in writing and signed by the granting party.
11.8 Severability
If any provision of this Agreement is found unlawful or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full effect.
11.9 Assignment
Neither party may assign or delegate its rights or obligations under this Agreement without the other party's prior written consent, except that we may do so without consent in the context of a merger, acquisition, corporate reorganisation, or sale of substantially all of our assets. Any purported assignment in violation of this section is void. This Agreement binds and benefits the parties and their permitted successors and assigns.
11.10 Governing Law and Venue
This Agreement is governed by the laws of the State of Delaware, USA, excluding its conflict of law principles. Disputes will be resolved in the state or federal courts of New Castle County, Delaware, to whose jurisdiction both parties consent. Both parties waive any right to a jury trial for disputes arising under this Agreement. The prevailing party in any enforcement action is entitled to recover its reasonable costs and attorneys' fees.
11.11 Entire Agreement
This Agreement, together with any referenced documents and Orders, constitutes the entire agreement between us and the Customer regarding its subject matter and supersedes all prior discussions, agreements, and understandings of any kind.