Retention Schedule

Version: 2026-08-conversation-intelligence-v1 Last Updated: August 2, 2026

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1. Purpose and Scope

This notice describes how Chat4U retains and deletes visitor conversations, messages, and related conversation analytics for Chat4U widgets and public demos. It supplements the Privacy Policy.

It does not set the retention period for account, billing, legal, security, support, lead, or knowledge-base records, which are retained according to their separate purposes and applicable customer settings.

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2. Customer Retention Choices

Where available, a project owner or administrator may select an inactivity period of 30, 90, 180, or 365 days for visitor conversations. The default is 90 days. A changed setting generally applies prospectively; earlier conversations may retain the setting assigned when they were created or require manual deletion.

Retention is measured from meaningful conversation activity. Merely viewing a conversation or performing background service operations does not ordinarily extend it.

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3. Conversation Analytics

Conversation summaries and other derived analytics are stored with the related conversation and follow the same customer-controlled retention and deletion path.

Temporary copies used to generate conversation analytics are normally deleted after processing and are configured to expire within seven days. Limited provider-controlled records may be retained for security or abuse prevention under the provider's applicable terms.

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4. Deletion and Legal Holds

When a conversation reaches the end of its applicable retention period, Chat4U removes the conversation content and related analytics from active application systems. Authorized legal holds and other lawful retention requirements may delay deletion.

If processing is interrupted, deletion may resume through normal recovery procedures. A limited, content-free record may be retained to demonstrate that the deletion process occurred.

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5. Backups and Provider Limitations

Deletion from active systems does not necessarily remove all encrypted backup, recovery, security, or provider-held copies immediately. Those copies remain protected, are not used for ordinary product purposes, and are removed or overwritten according to applicable retention cycles, legal obligations, and provider terms.

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6. Privacy Rights

Individuals may request access, correction, deletion, restriction, or objection as described in the Privacy Rights notice. Where a customer is the controller of visitor data, requests should normally be directed to that customer first.

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7. Contact

Privacy questions: privacy@chat4u.ai