Privacy Policy

Version: 2026-08-product-analytics-v1
Last Updated: August 16, 2026

Chat4U is operated by Chat4U, company number 514452028, of 4 Jasmin Street, Or Akiva. We act as a processor for customer-controlled conversation content and as a controller for our platform, billing, security, and operational data. This notice describes how we process personal data, the legal bases we rely on, and how to exercise applicable privacy rights.

Data We Process and Why

We process account and workspace information, service and security telemetry, conversation content, and customer-provided knowledge sources to operate the service. Where a customer enables lead capture, we process the requested lead details and deliver them to the customer-selected integration. We use this data to provide the service, comply with customer instructions, secure the platform, meet legal obligations, and support legitimate operational interests.

Conversation Analytics and Inferences

Where enabled for a customer, Chat4U may analyze a conversation as a whole to provide summaries, topics, language and sentiment, apparent resolution, knowledge gaps, engagement or commercial-interest indicators, and suggested follow-up or content improvements. These outputs are probabilistic inferences, are provided to authorized customer users for human review, and are not used to make solely automated decisions with legal or similarly significant effects.

Website and Product Usage Measurement

Chat4U measures how its own website and dashboard are used, so that it can understand where people arrive from, which features are reached, and where the product fails them. This is separate from the conversation analytics described above and does not involve conversation content.

What is measured. Page views, named product events such as creating a project or completing a knowledge import, referral and campaign attribution, approximate geography, and device and browser information. Events identify an account only by an internal identifier that is not reused outside Chat4U systems.

What is never sent. Conversation content, prompts, knowledge-source content, uploaded files, lead details, names, email addresses, organization names, authentication tokens, full page URLs, and arbitrary query parameters are not transmitted to the measurement provider. Session recording, heatmaps, and automatic capture of form and input contents are disabled.

Legal basis. On the Chat4U marketing website, measurement runs only where analytics consent has been given, and consent can be withdrawn at any time from the "Cookie preferences" control. Within the authenticated dashboard, measurement is service telemetry supporting our legitimate interest in operating and improving the service; signed-in users can turn it off for their account at any time from dashboard settings.

Error and reliability monitoring. Chat4U records unhandled application errors, together with the release and environment in which they occurred, in order to diagnose and fix faults. Error reports are scrubbed of credentials, request cookies, authorization headers, query strings, and message content before transmission. This monitoring does not set cookies and does not read or write browser storage.

Providers and location. Measurement and monitoring are performed by the providers identified in the Sub-processor List, configured in their European Union regions. Measurement requests from Chat4U websites are routed through a first-party path on the Chat4U domain.

The chat widget is excluded. No measurement or monitoring code is included in the Chat4U chat widget. Websites that embed the widget receive none of it.

Service Providers and Transfers

Chat4U uses OpenAI, L.L.C.'s OpenAI API, including the Responses API and Batch API, to generate enabled conversation analytics and owner-facing briefings. OpenAI may process conversation content, instructions, generated analytics, and service metadata. Chat4U also uses cloud infrastructure, identity, payment, email, observability, measurement, proxy, and customer-selected integration providers as described in the Sub-processor List.

We and our providers may process personal data in more than one country. Where required, we use contractual and legal safeguards appropriate to the processing relationship, including data processing terms and recognized transfer mechanisms.

Retention

Conversation analytics are retained with the related conversation and follow its deletion and retention path. Chat4U deletes OpenAI Batch input, output, and error files after harvest. Input files expire within seven days if cleanup is interrupted; provider-controlled security, abuse-monitoring, backup, and recovery records may remain for limited periods under applicable provider terms and safeguards.

Website and product usage measurement data is retained for no longer than twelve months. Error and reliability monitoring records are retained for no longer than thirty days, after which they age out automatically.

Erasure of Measurement Records

Where an erasure request is granted, Chat4U deletes the website and product usage measurement records associated with that account's internal identifier at the measurement provider identified in the Sub-processor List. Error monitoring records carry that same internal identifier but are not individually deletable on request; they expire automatically within the thirty-day retention above. This is in addition to deleting the data held in Chat4U systems. Aggregated counts that no longer identify an individual may remain.

The remainder of the Privacy Policy, including controller/processor roles, data categories, legal bases, security, rights, and contact information, is unchanged from the immediately preceding version.