Pro Agents overview

A Pro Agent starts as a normal knowledge assistant, then adds tightly bounded help inside a visitor’s current browser page. It can guide a visitor through a supported interaction, but it is never an autonomous browser or a background workflow engine.

Decide and set up the right experience

Use Pro mode only when controlled page assistance makes the visitor journey clearer.

ChooseDecide whether Pro mode fits

Compare a knowledge answer with a supervised page interaction.

ConfigureConfigure and test it

Enable the mode, scope allowed domains, and test supported journeys.

Visitor controlUnderstand visitor approval

See which browser changes require a visible visitor decision.

SafetyReview operational limits

Keep sensitive data, credentials, and unsuitable workflows out of scope.

The visitor stays in control

• Use page context, reading, or highlights to help a visitor orient themselves.
• Treat scroll, fill, click, select, and navigation as visitor-approved actions.
• Restrict operation to project domains you control and explicitly allow.
• Design a dedicated secure process for credentials, payments, authentication codes, or regulated data.

Pro Agent safeguards reduce risk but do not make a workflow safe, correct, lawful, or suitable for regulated use. Do not use it to collect or submit passwords, payment-card data, authentication codes, medical data, regulated financial data, children’s data, or other sensitive information without appropriate written controls and validation.

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