Terms of Service

1. Agreement Overview

These Terms of Service (this "Agreement") govern access to and use of the Chat4U platform, websites, dashboard, APIs, embedded chat widget, hosted demos, scraping and indexing features, retrieval features, AI features, Pro Agent browser-assistance tools, documentation, and related services provided by Pirsum-Mi Ltd, an Israeli company operating as Chat4U ("Chat4U", "we", "us", or "our").

By creating an account, signing in, purchasing, activating, using, or accessing the Service, or by otherwise accepting this Agreement, you agree to be bound by it. If you accept on behalf of a company, organization, or other legal entity ("Customer"), you represent and warrant that you have authority to bind that Customer.

This Agreement includes and incorporates by reference:

• this Terms of Service document;
• the Acceptable Use Policy;
• the AI Services Addendum;
• the Data Processing Addendum ("DPA"), where applicable;
• any applicable Order; and
• any document versions expressly incorporated into an accepted workspace agreement package.

If there is a conflict between this Agreement and an executed written Order signed by both parties, the signed Order controls only for the specific subject matter of that conflict.

2. Workspace Acceptance Model

This Agreement is accepted once per Workspace, not once per individual user.

A "Workspace" means the Customer's Clerk organization workspace used to administer access to Chat4U. The person accepting this Agreement for a Workspace must be authorized to bind the Customer for that Workspace, such as a Workspace owner or administrator.

Once accepted for a Workspace, this Agreement applies to all users who access or use the Service through that Workspace, whether or not each user separately clicks to accept it.

Chat4U may record evidence of Workspace acceptance, including:

• the accepted agreement package identifier;
• document versions and hashes;
• the accepting user's identity and role snapshots;
• Workspace and organization context;
• acceptance time;
• locale;
• source of acceptance; and
• related audit information reasonably necessary for legal and operational records.

If you do not have authority to bind the relevant Customer, do not accept this Agreement or use the Service.

3. Definitions

For purposes of this Agreement:

"Acceptable Use Policy" or "AUP" means Chat4U's Acceptable Use Policy incorporated into this Agreement.

"AI Addendum" means the AI Services Addendum incorporated into this Agreement.

"Company Account Data" means information Chat4U processes as controller about Customer's business relationship with Chat4U, including account registration details, billing contacts, subscription records, payment status, support communications, legal acceptance evidence, and similar administrative records.

"Company Usage Data" means information Chat4U processes as controller for service operation, security, analytics, abuse prevention, product improvement, and business operations, including logs, telemetry, diagnostics, event metadata, feature usage statistics, support metrics, and aggregated or de-identified operational data. Company Usage Data does not change the controller or processor allocation for Customer Data.

"Customer Data" means Customer Personal Data processed by Chat4U as processor or sub-processor on Customer's behalf under the DPA.

"Documentation" means Chat4U-provided user-facing documentation, help materials, and product guidance that Chat4U makes available for the Service.

"Order" means an order form, subscription purchase, plan purchase, add-on purchase, invoice-backed subscription, purchase order accepted by Chat4U, or other commercial ordering document or checkout flow that identifies the Service, pricing, or commercial terms applicable to Customer.

"Output" means text, suggestions, summaries, classifications, generated answers, structured fields, or other content produced by the Service in response to Customer or end-user inputs.

"Pro Agent" means Service functionality that may request browser actions such as navigating, scrolling, clicking, highlighting, reading elements, or filling fields.

"Service" means the Chat4U platform and related services covered by this Agreement.

"User Submission" means any data, content, prompt, file, URL, site content, instruction, configuration, tool input, or other material that Customer or its users submit to, transmit through, scrape with, upload to, or otherwise make available to the Service.

Capitalized terms not defined here have the meanings given in the DPA, AI Addendum, AUP, or applicable Order.

4. The Service

4.1 Service Description

Chat4U is a cloud-based AI chat platform that may include, depending on Customer's plan and configuration:

• AI chat agents for websites and demos;
• retrieval over Customer-provided or Customer-authorized content;
• URL scraping and indexing;
• file and text ingestion;
• dashboards for project, Workspace, and agent management;
• analytics and operational reporting;
• APIs and integrations;
• Pro Agent functionality; and
• related support and administrative features.

The Service may evolve over time. Chat4U may add, remove, modify, or reconfigure features, providers, workflows, interfaces, or operational controls, provided that Chat4U does not materially reduce paid core functionality in a manner inconsistent with an applicable Order.

4.2 Customer Configurations

Customer is responsible for how it configures and uses the Service, including:

• Workspaces;
• roles and permissions;
• projects and agents;
• prompts and instructions;
• data sources and scraping settings;
• output review processes;
• Pro Agent tool approvals;
• end-user disclosures; and
• integration settings.

Customer is responsible for all activity occurring through its accounts and Workspaces, except to the extent directly caused by Chat4U's breach of this Agreement.

4.3 Availability

Chat4U will use commercially reasonable efforts to make the Service available, but does not guarantee uninterrupted or error-free operation. Service availability may be affected by maintenance, updates, outages, provider failures, abuse controls, security measures, or events outside Chat4U's reasonable control.

4.4 Beta or Preview Features

If Chat4U offers alpha, beta, preview, experimental, or similar features, those features may be incomplete, modified, suspended, or discontinued at any time. Unless an applicable Order says otherwise, preview features are provided "as is" with no commitment to continue them.

5. Eligibility and Authority

Customer represents and warrants that:

• it has full power and authority to enter into this Agreement;
• the person accepting this Agreement for the Workspace is authorized to bind Customer;
• it will use the Service only for lawful, authorized purposes;
• it will ensure its users comply with this Agreement; and
• it will not use the Service in a manner inconsistent with its industry, legal obligations, or third-party obligations.

Customer must promptly update its account and billing information so it remains accurate and complete.

6. Orders, Plans, Fees, and Payment

6.1 Orders and Plans

Customer may access the Service under a free plan, paid plan, enterprise arrangement, add-on package, or other Order. Service limits may include credits, indexed-word limits, feature flags, rate limits, provider access, user limits, storage thresholds, or other usage caps.

6.2 Fees

Customer will pay all fees stated in the applicable Order. Unless otherwise stated:

• fees are quoted and payable in the currency identified in the Order;
• fees are non-refundable except as expressly stated in the Refund Policy, applicable law, or a signed Order;
• taxes are Customer's responsibility other than taxes based on Chat4U's net income; and
• late or failed payment may result in suspension, downgrade, or cancellation.

6.3 Merchant of Record

For self-service subscriptions and add-ons processed through checkout, Paddle or another designated payment processor may act as merchant of record or seller of record. In those cases, the payment processor's buyer terms and payment processing terms also apply to the transaction.

6.4 Billing Changes

Chat4U may change pricing for renewals or future purchases by providing notice as required by law or the applicable Order. Changes do not retroactively alter already-paid committed periods unless agreed in writing.

7. License to Use the Service

Subject to this Agreement and the applicable Order, Chat4U grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable term to access and use the Service for Customer's internal business purposes.

This is a subscription right, not a sale of software or intellectual property.

Customer will not, and will not permit others to:

• copy, reproduce, modify, or create derivative works of the Service except as expressly permitted;
• reverse engineer, decompile, disassemble, or attempt to discover source code, models, or underlying algorithms, except to the limited extent such restriction is prohibited by law;
• resell, rent, lease, sublicense, or commercially exploit the Service except as expressly authorized by an Order;
• use the Service to build a competing service through misuse of the Service or Chat4U materials;
• bypass technical restrictions, usage limits, credit controls, or security controls; or
• access the Service in violation of the AUP.

8. Customer Responsibilities

Customer is responsible for:

• obtaining and maintaining all rights, permissions, consents, disclosures, notices, and lawful bases required for User Submissions and Customer's use of the Service;
• ensuring that Workspace administrators and users are properly authorized;
• configuring prompts, knowledge sources, agents, guardrails, and escalation processes appropriately for Customer's use case;
• reviewing Outputs where accuracy, legal compliance, fairness, or safety matters;
• publishing any visitor-facing disclosures required by law, contract, or industry practice;
• handling end-user or data-subject communications where Customer is controller;
• monitoring and addressing unsafe, unlawful, misleading, or unauthorized behavior in Customer's deployments; and
• complying with all applicable laws and third-party terms.

Customer is solely responsible for its products, services, websites, end users, and decisions made using the Service.

9. User Submissions and Customer Rights

9.1 Customer Ownership

As between the parties, Customer retains its rights in User Submissions, subject to the licenses granted in this Agreement and the DPA.

9.2 License to Chat4U

Customer grants Chat4U and its subprocessors a worldwide, non-exclusive, royalty-free right to host, store, copy, process, transmit, display, transform, classify, chunk, embed, index, retrieve, redact, secure, back up, troubleshoot, and otherwise use User Submissions as reasonably necessary to:

• provide the Service;
• operate requested features;
• secure and maintain the Service;
• investigate abuse, safety, or legal complaints;
• comply with law; and
• enforce this Agreement.

9.3 Customer Warranties

Customer represents and warrants that it has, and will maintain, all rights and authority necessary for Chat4U to process User Submissions as contemplated by this Agreement, including for scraping, indexing, storage, retrieval, generation, and related operations.

Customer must not submit or direct Chat4U to process content that Customer is not authorized to use.

10. Scraping, Data Sources, and Attestations

10.1 Authority Required

If Customer submits a website, URL, sitemap, file, text source, or other datasource to the Service, Customer represents and warrants that it owns, controls, or is otherwise authorized to direct Chat4U to access, copy, store, transform, index, and use that content for Customer's project.

10.2 Attestation-Based Model

Chat4U uses an attestation-based scraping model. Customer's authority attestation is the basis on which Chat4U performs a scrape requested by Customer.

At launch, Chat4U does not technically enforce robots.txt, and domain verification is not technically required by default. Customer remains solely responsible for ensuring that its scraping instructions are lawful, authorized, and consistent with applicable contracts, rights, and restrictions.

The absence of technical robots.txt enforcement does not authorize Customer to scrape content it is not permitted to use.

10.3 Audit Records

Chat4U may record datasource and scraping audit information, including:

• datasource identifiers;
• Workspace and project identifiers;
• who initiated the action;
• attestation versions;
• timestamps;
• URLs or domains submitted;
• run settings;
• related operational metadata; and
• reasonable security and compliance records.

10.4 Complaints and Takedowns

If Chat4U receives a complaint, takedown notice, abuse report, legal demand, or credible allegation relating to scraping, indexed content, site access, privacy, copyright, or misuse, Chat4U may investigate and may disable, suspend, restrict, remove, or preserve relevant content or evidence.

11. AI Features and Outputs

11.1 AI Limitations

The Service may use AI models, retrieval systems, embeddings, reranking, and tool orchestration. Outputs may be inaccurate, incomplete, outdated, biased, non-unique, or inappropriate for a particular use.

Chat4U does not guarantee that Output is correct, complete, lawful, non-infringing, available, safe, or fit for Customer's purpose.

Customer is responsible for determining whether Output is appropriate for use.

11.2 Optional Safety Features

Some safety, moderation, or quality features may be optional, configurable, or provider-dependent.

Guardrails may be enabled or disabled at the platform or agent level. Hallucination checks, if offered, are optional features and may be disabled by default. The presence, absence, or configuration of these features does not change Customer's responsibility to review Outputs where needed.

11.3 Output Rights

Subject to this Agreement, applicable law, third-party provider terms, and any rights that may exist in underlying inputs or third-party content, Customer may use Output generated for Customer.

Output may not be unique, and similar or identical output may be generated for Chat4U, other customers, or third parties.

Chat4U does not make any ownership guarantee, exclusivity guarantee, or non-infringement guarantee for Output.

To the extent, if any, that Chat4U acquires rights in Output that do not automatically vest in Customer, Chat4U assigns those rights to Customer to the extent legally possible, subject to:

• Customer's compliance with this Agreement;
• third-party provider terms;
• rights in underlying inputs, models, or third-party materials; and
• Chat4U's rights in the Service, models, systems, logs, templates, workflows, and Company Usage Data.

11.4 No Professional Advice

The Service is not professional medical, legal, or financial advice. Customer must not present the Service as such.

12. Pro Agent Terms

12.1 Nature of Pro Agent Features

Pro Agent features may request browser actions or inspect page content and structure. These features can create operational, privacy, security, and legal risk if misused.

Customer is responsible for:

• whether Pro Agent is enabled;
• the sites and pages on which it is used;
• tool approvals and workflows;
• visitor disclosures and consent where required;
• review of tool actions; and
• compliance with applicable law and site restrictions.

12.2 Absolute Secrets Prohibition

Customer must not use Pro Agent to collect, request, store, process, reveal, submit, or exfiltrate:

• passwords;
• passcodes;
• one-time authentication codes;
• multi-factor authentication secrets;
• payment-card numbers;
• card verification values;
• bank credentials; or
• similarly sensitive secrets.

This prohibition is absolute and applies regardless of customer workflow, consent, configuration, or requested use.

12.3 Risk Reduction Is Not a Guarantee

Chat4U may provide certain browser-side redaction, deny selectors, or approval gates. These measures reduce risk but do not guarantee prevention of unsafe or unauthorized actions.

13. High-Risk and Prohibited Uses

For purposes of this Agreement, "High-Risk Use" means providing professional medical, legal, or financial advice, or making or materially informing decisions about employment, housing, credit, insurance, education access, benefits eligibility, essential services, biometric identification or verification, safety-critical matters, government functions, defense activities, or similar high-impact outcomes.

High-Risk Use is prohibited unless a separately signed Enterprise agreement expressly authorizes the exact use.

Ordinary FAQ, support, and navigation assistance are permitted only when they do not provide such advice and do not make or materially inform such decisions.

Customer must not assume that:

• a general commercial contract;
• an Order;
• agent configuration;
• human review by Customer personnel;
• provider settings;
• optional guardrails;
• generic safety language; or
• a request to Chat4U support

authorizes High-Risk Use.

Any possible exception is not self-service, is not guaranteed to be available, and is not created by asking for review. Customer may contact support@chat4u.ai to ask whether an Enterprise exception program is available for a specific proposed use, but the request itself does not authorize use and does not guarantee review or approval.

Customer must not process PHI with the Service unless Chat4U actually offers and signs a separate written BAA covering the exact use. Chat4U does not state in this Agreement that it currently offers a BAA.

14. Third-Party Providers and Services

The Service may rely on third-party providers for hosting, identity, email, logging, payments, analytics, storage, AI models, embeddings, reranking, content delivery, and related services.

Customer is responsible for any third-party credentials, API keys, or integrations it provides or enables.

Chat4U may add, remove, or change third-party providers used to operate the Service. Provider terms, technical limitations, outages, and policies may affect how the Service operates.

Except as expressly stated in the DPA or a signed Order, Chat4U is not responsible for third-party services.

15. Data Protection and Privacy

If Chat4U processes Customer Data as processor or sub-processor, the DPA applies.

As between the parties:

• Customer is generally controller for Customer Data submitted for Customer's business purposes, such as visitor chats, uploaded files, scraped content, knowledge-base content, and similar data used to operate Customer's agents; and
• Chat4U is controller for Company Account Data, Company Usage Data, billing records, support communications, legal acceptance evidence, security records, and abuse-prevention records.

Customer is responsible for publishing privacy notices and obtaining any required permissions or consents for its use of the Service.

16. Confidentiality

16.1 Confidential Information

"Confidential Information" means non-public information disclosed by one party to the other that is identified as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.

16.2 Use and Protection

The receiving party will:

• use the disclosing party's Confidential Information only as necessary to perform or exercise rights under this Agreement;
• protect it using reasonable care, and at least the same degree of care used for its own similar confidential information; and
• disclose it only to personnel, contractors, advisors, Affiliates, and subprocessors who need to know it and are bound by confidentiality obligations.

16.3 Exclusions

Confidential Information does not include information that:

• becomes public without breach of this Agreement;
• was already known without confidentiality obligations;
• is independently developed without use of the disclosing party's Confidential Information; or
• is lawfully received from a third party without confidentiality restriction.

16.4 Compelled Disclosure

If the receiving party is legally compelled to disclose Confidential Information, it may do so, but will provide notice where legally permitted and reasonably practicable.

17. Intellectual Property

Chat4U and its licensors own all rights, title, and interest in and to the Service, Documentation, software, workflows, interfaces, branding, and related technology, including all modifications, improvements, and derivative works, excluding Customer's rights in User Submissions and Output as described in this Agreement.

No rights are granted except as expressly stated in this Agreement.

Customer may provide feedback. Chat4U may use feedback without restriction or obligation, provided it does not publicly identify Customer as the source without permission.

18. Suspension, Deletion, and Termination

18.1 Term

This Agreement begins when first accepted or when the Service is first used by or for the relevant Workspace, whichever occurs first, and continues until terminated.

18.2 Suspension

Chat4U may suspend, restrict, or disable access to some or all of the Service if reasonably necessary to:

• address a security incident or urgent security risk;
• comply with law, legal process, sanctions, or government request;
• prevent fraud, abuse, or prohibited conduct;
• respond to takedown or rights complaints;
• protect the Service, other customers, providers, or third parties; or
• address non-payment or material breach.

Where reasonably practicable and safe, Chat4U will provide notice and an opportunity to cure before suspension. Chat4U may act immediately without prior notice where urgent security, legal, safety, abuse, or provider-integrity concerns require immediate action.

18.3 Termination for Breach

Either party may terminate this Agreement for material breach if the breach is not cured within thirty (30) days after written notice, unless a shorter period is reasonably necessary due to urgent security, legal, safety, or abuse concerns.

18.4 Termination for Convenience

If an applicable Order does not state otherwise, Customer may stop using the Service at any time. Paid fees already due remain payable, and prepaid fees are non-refundable except as required by law or the applicable Order.

18.5 Deletion and Export

Upon expiration or termination, Customer's access may be reduced, disabled, or ended.

Where reasonably practicable, safe, and consistent with law and system integrity, Chat4U will allow Customer a reasonable opportunity to export or retrieve available Customer Data before permanent deletion, subject to product functionality, support processes, and applicable retention obligations.

Chat4U may delete Customer Data after termination in accordance with the DPA, operational retention schedules, legal obligations, backup cycles, and security requirements.

Chat4U may retain records that it maintains as controller, including legal acceptance records, billing records, support records, security logs, abuse records, and related compliance evidence.

18.6 Survival

Sections that by their nature should survive termination will survive, including sections relating to payment, confidentiality, intellectual property, disclaimers, liability limits, indemnity, dispute terms, and retained records.

19. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAT4U DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, OR ERROR-FREE OPERATION.

CHAT4U DOES NOT WARRANT THAT:

• THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS;
• THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE;
• OUTPUT WILL BE CORRECT, COMPLETE, UNIQUE, NON-INFRINGING, OR SUITABLE FOR RELIANCE; OR
• THE SERVICE WILL PREVENT ALL MISUSE, HALLUCINATION, PROMPT INJECTION, DATA LOSS, OR UNAUTHORIZED ACTION.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAT4U'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO CHAT4U UNDER THE APPLICABLE ORDER FOR THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Nothing in this Agreement excludes liability to the extent it cannot lawfully be excluded.

21. Customer Indemnity

21.1 Indemnity Obligation

Customer will defend, indemnify, and hold harmless Chat4U, its Affiliates, and their respective officers, directors, employees, contractors, and agents from and against third-party claims, demands, investigations, proceedings, damages, losses, liabilities, judgments, settlements, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• User Submissions;
• Customer's products, services, websites, or end-user interactions;
• unauthorized or unlawful scraping, uploading, indexing, retrieval, or use of content;
• Customer's violation of this Agreement, the AUP, or applicable law;
• Customer's infringement or alleged infringement of third-party rights;
• Customer's privacy notices, disclosures, consents, or regulatory obligations;
• Customer's use of Pro Agent;
• Customer's High-Risk Use or attempted High-Risk Use; or
• Customer's decisions, actions, or omissions based on the Service or Output.

21.2 Procedure

Chat4U will:

• promptly notify Customer of the claim, except that delayed notice relieves Customer of its obligations only to the extent Customer is materially prejudiced by the delay;
• give Customer reasonable cooperation, at Customer's expense; and
• allow Customer to control the defense and settlement, subject to this Section.

Customer may not settle any claim in a manner that admits wrongdoing by Chat4U, imposes non-monetary obligations on Chat4U, or affects Chat4U's rights without Chat4U's prior written consent, not to be unreasonably withheld, conditioned, or delayed, except where a specific term is required by law and Chat4U is legally required to accept it.

Chat4U may participate in the defense with counsel of its choosing at its own expense.

22. Changes to the Agreement

Chat4U may update this Agreement from time to time.

Material changes may require new Workspace acceptance before continued access to some or all protected parts of the Service. If Chat4U requires renewed acceptance, continued use after the effective date requires that acceptance by an authorized Workspace representative.

If Customer does not agree to an updated Agreement, Customer must stop using the Service.

23. Publicity

Chat4U will not publicly identify Customer as a customer using Customer's name or logo without permission, unless the parties separately agree otherwise.

24. Export, Sanctions, and Compliance

Customer will not use the Service in violation of export controls, sanctions laws, anti-money laundering laws, anti-bribery laws, or similar restrictions.

Customer represents that it is not using the Service in or for a prohibited sanctioned context where access or use would violate applicable law.

Chat4U may restrict access as reasonably necessary to comply with legal obligations or provider restrictions.

25. General Terms

25.1 Assignment

Customer may not assign this Agreement without Chat4U's prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all of Customer's assets, provided the assignee agrees in writing to be bound by this Agreement.

Chat4U may assign this Agreement in connection with a merger, acquisition, corporate reorganization, financing, or sale of assets.

25.2 Independent Contractors

The parties are independent contractors. This Agreement does not create a partnership, joint venture, agency, fiduciary, franchise, or employment relationship.

25.3 Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, widespread internet failures, cloud outages, provider failures, government action, or civil emergencies.

25.4 Severability

If any provision of this Agreement is held unenforceable, it will be modified only to the minimum extent necessary, and the remaining provisions will remain in effect.

25.5 Waiver

A failure to enforce a provision of this Agreement is not a waiver of that provision or any other provision.

25.6 Notices

Notices to Chat4U under this Agreement must be sent to support@chat4u.ai, unless a signed Order states another notice contact.

Notices to Customer may be sent to the contact email associated with the account, billing profile, Workspace administration, or other reasonable electronic channel.

25.7 Governing Law and Venue

This Agreement is governed by the laws of the State of Israel, excluding conflict-of-law rules.

The parties agree to the exclusive jurisdiction of the competent courts located in Tel Aviv-Jaffa, Israel.

25.8 Entire Agreement

This Agreement, including the AUP, AI Addendum, DPA where applicable, and applicable Orders, is the entire agreement between the parties regarding the Service and supersedes prior or contemporaneous agreements, proposals, and understandings on that subject matter.