Knowledge in Chat4U
Build a reviewed knowledge base from websites, files, and text, then make it available to the right agents.
1 min read
- Project
- Knowledge
Knowledge is the project’s shared source library. Add and maintain sources here before allowing an assistant to use them.
Knowledge is the evidence your agent can draw on. The useful mental model is not “upload everything”; it is “give this agent the smallest maintained set of sources it needs to help a visitor.”
Choose your knowledge job
Each guide gets you to a concrete, reviewable result.
Crawl one page, a site area, or a sitemap you are authorized to use.
FileAdd a document or policyUpload a stable reference file and wait until it is ready.
TextAdd a short approved answerCreate editable text for an FAQ, exception, or new policy.
TroubleshootCheck why a source is not usableInspect processing, indexed pages, and discarded content.
ConfigureGive an agent the right sourcesAssign only the knowledge that agent should retrieve.
ImproveImprove an answer from evidenceUse a recurring gap to make a bounded source change and retest.
The healthy loop
- Use content you are allowed and prepared to maintain.
- Wait for the source status to show Ready before relying on it.
- Keep sales, support, and internal-only knowledge separated where needed.
- After a change, test realistic visitor questions—not only a keyword search.
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