Regulated Use Guidance

1. Purpose of This Notice

This page summarizes Chat4U's default position on regulated, professional, and high-risk uses. It is published for customer convenience only.

This notice does not grant approval, create a self-certification path, or replace the Terms of Service, Acceptable Use Policy, AI Services Addendum, Privacy Policy, DPA, or any separately negotiated Enterprise agreement.

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2. Default Rule

Chat4U's default rule is that professional medical, legal, or financial advice or decisions, and employment, credit, insurance, education-access, essential-service, biometric, safety-critical, government, or defense decisions are prohibited unless Chat4U has granted a written Enterprise exception that expressly names the use case, the providers involved, the data involved, the required safeguards, and the applicable contract terms.

There is no in-product declaration, toggle, checkbox, or account setting that authorizes a prohibited or high-risk use.

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3. What This Means in Practice

Ordinary support and information uses may still be appropriate, such as:

• product FAQs;
• support-ticket routing;
• documentation navigation;
• basic order-status or account-help flows;
• general website assistance that does not decide a person's rights, eligibility, access, health, safety, finances, or legal position.

By contrast, the prohibited category includes systems that provide or materially influence professional advice or decisions in the high-risk areas listed above unless a written Enterprise exception has been granted.

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4. Enterprise Exception Requests

If you believe your intended use may fall within a prohibited or high-risk category, contact support@chat4u.ai before deployment.

Any exception, if granted, must be in a separate written Enterprise agreement. An exception is not guaranteed, and Chat4U may decline to support a requested use case.

A granted exception, if any, must expressly identify the use case, providers, data, safeguards, and contract terms. Customers must not infer approval from sales discussions, technical feasibility, or a general account relationship.

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5. Customer Responsibility

Customers remain solely responsible for determining whether a planned workflow is lawful, safe, and appropriate for their own business, users, jurisdictions, and obligations.

This notice does not provide legal advice, regulatory clearance, or compliance certification. Customers are responsible for any required professional oversight, human review, regulated disclosures, consent flows, and sector-specific controls.

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6. Related Documents

This notice should be read together with the:

• Terms of Service;
• Acceptable Use Policy;
• AI Services Addendum;
• Privacy Policy;
• Security Measures notice.

If there is any inconsistency, the contractual Agreement documents control.

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7. Changes to This Notice

We may update this notice to reflect legal, product, or policy changes. The version and last-updated date identify the current notice.

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8. Contact

Questions about regulated or high-risk use should be sent to support@chat4u.ai.