Refund Policy

Version: 2026-08-paddle-refund-alignment-v1 Last Updated: August 2026

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1. Overview

Chat4U is operated by Pirsum-Mi Ltd ("Chat4U", "we", "us", or "our"). Paddle.com Market Limited ("Paddle") is the Merchant of Record and seller of record for Chat4U purchases, and handles checkout, payment collection, and refunds for those purchases. This Refund Policy is aligned with Paddle's Buyer Terms and Refund Policy.

2. Refund Window

You may request a full refund within 14 days of your transaction date.

This 14-day refund window applies to your initial purchase, each subscription renewal, and add-on purchases.

3. Cancelling Your Subscription

You can cancel your subscription at any time using the subscription-management link in your Paddle checkout confirmation or receipt email. Cancelling stops future renewal charges.

If you can't find the management link, email support@chat4u.ai and we'll help you locate it.

4. How to Request a Refund

Email support@chat4u.ai, or use the refund link in your Paddle receipt, with:

• the email address used for the purchase;
• the invoice or transaction reference;
• the transaction date.

5. How Refunds Are Issued

Paddle issues approved refunds to the original payment method. Processing time depends on Paddle and your bank or card network.

6. Contact

Questions about billing or refunds: support@chat4u.ai.