Understand Conversation Intelligence

Conversation Intelligence turns eligible completed conversations into owner-only review signals. Use it to decide where to look; use the full conversations to decide what to change.

Start with the question you have

Insights are most useful when paired with a decision you can actually make.

Before you actCheck whether a result is trustworthy

Understand analysis status, coverage, scope, and missing fields.

MetricsUnderstand a metric

Read its denominator and exclusions before comparing periods.

ImproveInvestigate a possible gap

Open linked evidence, update one approved source, and test again.

EvidenceReview a specific visitor journey

Read the transcript alongside its available analysis signals.

How to use a signal well

A sound review

• Choose a date range and, when relevant, one agent.
• Read the coverage line before interpreting a percentage or trend.
• Open supporting conversations and compare the full exchange.
• Make one controlled content or experience change, then compare like-for-like evidence later.

Analysis does not establish recall, accuracy, causation, satisfaction, or business impact. It never modifies content or contacts visitors by itself.

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