Refund Policy

Version: 2026-09-paddle-refunds-v1
Last Updated: September 21, 2026

1. Merchant of Record

Paddle.com is the online reseller and Merchant of Record for every self-service Chat4U subscription and add-on. Paddle operates checkout, collects payment, provides transaction receipts or invoices, and handles ordinary refund and dispute processes under its current Buyer Terms and Refund Policy.

2. Refund Eligibility

Chat4U does not promise a separate universal refund window. Eligibility depends on applicable law, Paddle's governing buyer and refund terms, the transaction terms shown at checkout, and any separately signed order. Cancelling a subscription stops future renewal according to the effective date shown by Paddle; cancellation is not itself a refund of an earlier charge.

3. Requesting Payment or Refund Help

Use the management or support link in the Paddle receipt, the authenticated Paddle management route opened from Chat4U Billing, or Paddle support for payment, invoice, tax, cancellation, ordinary refund, or dispute matters.

Contact support@chat4u.ai for product delivery, account access, entitlement, project scope, or technical problems. Chat4U can provide product facts needed for a Paddle escalation but is not the ordinary refund intake channel. Never email card details, billing-address documents, credentials, or complete Paddle management links.

4. Product Access After an Adjustment

Chat4U changes access only after receiving and verifying the relevant provider state. A verified full base-subscription refund or chargeback ends paid access immediately. A verified refund of a one-time pack removes only unused units attributable to that line and never creates a negative balance. A capacity adjustment affects the separate recurring capacity contract. Partial or unattributable adjustments are reviewed and are not converted into guessed entitlement time or units.

5. Processing

Paddle returns approved refunds to the original payment method. Timing depends on Paddle and the buyer's bank or payment network. Billing shows Chat4U's current verified product-access state; Paddle remains authoritative for the financial status.