Connect Messenger

What you’ll accomplish

Connect the Page customers already use to contact your business. Your personal Facebook profile authorizes access; the selected Page is the connected business identity.

Finish with

A Facebook Page connection verified with a fresh Messenger conversation

Connect the Page

1. Start in the right projectOpen Integrations → Social chats and select Add Facebook Page.

   Confirm the project before authorizing. If Messenger is unavailable, read the channel's status; a plan upgrade alone does not resolve missing channel configuration.

2. Authorize with FacebookSign in with the account that can grant access to your Page.

   Review Meta's consent screen and allow the Page and messaging access required by the connection. Chat4U identifies the Pages you can authorize, subscribes the selected Page to message events, and sends replies through it. Do not paste access tokens into chat, knowledge, or support messages.

3. Choose the Page and assistantReturn to Chat4U and check the Page name before saving.

   Select the intended authorized Page and the assistant that should answer its new conversations. Keep an existing account's assistant when reconnecting unless you intend to change it. An account already connected elsewhere cannot be silently attached to a second project.

4. Review account settingsOpen Manage to review Assistant, Human handoff, and Connection.

   Keep assistant defaults or configure account-specific requests, phrases, topics, and team hours. Wait for provider registration to finish and review any status needing attention.

Verify what the customer receives

1. From a separate eligible sender, open the selected Page in Messenger and send a fresh text question covered by the assistant's knowledge.
2. Confirm the conversation appears in Chat4U and the assistant's reply appears in Messenger.
3. With handoff rules enabled, request a person. Take over in Handoffs, send a team reply, and confirm it in Messenger.
4. Select Resume assistant, then send another fresh message. Confirm an assistant reply with the conversation context.

If Never hand off is selected, test manual takeover instead. Test images and voice notes separately when the project includes media support.

If the Page does not appear

For expired access, use Reconnect, authorize the same Page, and verify a fresh message. For uncertain delivery, check the recovery guide before resending.

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