Refund Policy

Paddle remains reseller and Merchant of Record for Paddle-billed Chat4U orders. Its Buyer Terms, Refund Policy, applicable law and transaction terms govern those orders. Ordinary Paddle payment, refund and dispute requests use Paddle support.

Shopify-billed Chat4U app charges appear on the customer's Shopify bill. Contact support@chat4u.ai for a Chat4U app-charge refund request, using the store, project and charge reference. Chat4U reviews the request under applicable law and the approved transaction terms and uses the supported Shopify financial workflow for any authorized adjustment. Shopify billing remains the source for its actual invoice and payment details. No universal additional refund window is promised.

Canceling renewal does not itself refund a previous charge. A Shopify app credit, a monetary refund and Chat4U service credits are different adjustments. Provider processing and any bank or payment-network timing remain separate from Chat4U's verified service-access state; no fixed processing time is promised here.

An ordinary partial or goodwill financial adjustment does not automatically remove service. Where a verified adjustment requires a service or unit reversal, Chat4U uses the exact funded component or attributable unused pack units. It does not infer entitlement time or unit quantity from a monetary percentage, remove unrelated components or create a negative usage-credit balance. Unclear allocations remain under review. Applicable law and any separately agreed order take precedence.

A separately purchased finite trial-capacity limit is distinct from spendable message or Operator units. A verified full adjustment allocated to its exact funded component and service window may revoke that limit. A partial goodwill adjustment does not by itself revoke unrelated capacity or change a future recurring subscription price. Invoicing after the finite service window has ended does not grant expired capacity; contact Chat4U to resolve the exact charge.

For Paddle-billed orders, the existing adjustment rules continue: a verified full base-subscription refund or chargeback ends paid access immediately; a verified pack refund removes only attributable unused units and does not create a negative balance. Paddle returns approved refunds to the original payment method according to its processing and payment-network timing.