Your knowledge.
Their favorite chat.

Yes. Each connection has its own assistant assignment and can have its own handoff policy. For example, an Instagram sales assistant can differ from a Messenger support assistant. Existing conversations keep their original assistant; assignment changes apply to new conversations.

Yes. Choose Never hand off to disable automatic handoff, including requests for a person. The assistant explains its limits without promising a team reply. Your team can still take over manually.

Chat4U supports customer-initiated conversations and enforces a 24-hour reply window for assistant and team messages. A new customer message can reopen the window. Campaigns, unsolicited outreach, and extended-window messaging are not part of this release.

Image understanding and voice-note transcription need the separate Social image and voice understanding entitlement and a configured processing service. Unsupported or unavailable attachments have a fallback; text messaging does not establish media support.

Check the current pricing catalog and your project's Billing page for Social chats. Media access is separate. We do not promise a fixed plan name or price here; your project's effective plan controls access.

No. Each account and channel retains its own conversation history. Your team can work across connected accounts from the project's Handoffs area without assuming that two social identities belong to the same person.

WhatsApp connections are not yet available. This release preparation covers Messenger and Instagram; no WhatsApp launch date is promised.