Terms of Service

This document supplements and incorporates the previous terms. Existing provisions continue to apply except where this supplement provides more specific information about enabled WooCommerce assistance.

Merchant-directed WooCommerce assistance

An administrator may enable WooCommerce assistance on an existing WordPress connection. Enabled functions can include public product knowledge, live product checks, shopper-authorized native cart and coupon changes, native checkout links, and limited order-status assistance. A shopper's final Add action authorizes only the displayed product, options and quantity. Changed executable details require renewed authorization. Unsupported purchase requirements and uncertain results are handed back to the merchant's store; an uncertain request is not automatically repeated.

Payment, order creation, fulfilment, returns and refunds for merchandise remain in the merchant's native checkout and store processes. Chat4U does not accept merchandise payment or guarantee availability, final charges, delivery or a sales result. Chat4U service charges for WordPress/WooCommerce projects follow their applicable Paddle billing terms. Disconnecting the WordPress store or disabling assistance does not cancel that subscription. Shopify-billed projects remain subject to their separate billing and cancellation terms.

The customer must authorize the enabled processing, configure visitor disclosures and applicable consent, and maintain access controls on its store. Selecting a website assistant also attaches its store knowledge. A later confirmed removal of that knowledge stops that assistant's store answers and shopping help while retaining the website placement and other knowledge assignments.