Acceptable Use Policy

1. Scope and core rule

This policy forms part of the Agreement between פרסום מי סטודיו לעיצוב גרפי והפקות דפוס בע"מ, trading as Chat4U, and the Customer. It covers hosted accounts, assistants, APIs, demos, source ingestion, integrations and browser tools. Use must be lawful, authorized and consistent with the rights and safety of others. The Customer is responsible for its instructed deployments and users; Chat4U remains responsible for its own duties.

Ordinary product information, support and navigation are permitted across sectors. A clinic, school, municipality or financial business is not excluded merely because of its industry. The actual task, audience, data and consequences determine whether a restriction applies.

2. Unauthorized access and misuse

You must not access, copy, index or process material without the necessary rights; infringe intellectual-property, privacy, confidentiality or other rights; bypass access controls, paywalls, permissions or rate limits; misuse credentials or impersonate an authorized person; or interfere with the Service or another system.

For websites, files and other sources, a public URL, authority attestation or successful technical fetch is not legal authorization. You must respect applicable source rights, privacy duties and access restrictions. Chat4U does not promise that every external restriction is enforced automatically. A private store order must not be imported into public knowledge merely because an integration can access it.

Do not evade credit or billing controls, abuse promotions, create deceptive accounts, tamper with audit records or extract private system prompts, credentials or model technology through unauthorized access. This does not prohibit lawful competition or rights granted under an open-source licence.

3. Harmful and deceptive activity

You must not use the Service to facilitate fraud, scams, phishing, credential theft, malware, attacks, abusive automation, spam, harassment, threats, hateful abuse, extremist violence, child sexual exploitation or other child endangerment, or encouragement of self-harm or violence.

Deceptive impersonation, manipulative exploitation of a person's vulnerabilities, unlawful discrimination, invasive sensitive profiling, social scoring, predatory lending and abusive debt-collection practices are prohibited. Normal lawful marketing, customer feedback and support are not prohibited merely because they involve persuasion or analysis; they must not become deceptive, exploitative or unlawful.

Do not use Chat4U to facilitate academic cheating or misrepresent assessed work. Legitimate tutoring, research, study assistance and educational explanation remain permitted within the other rules.

4. Specifically excluded services

Chat4U does not permit use to operate or facilitate:

• Political campaigning or lobbying, including targeted political persuasion. Neutral information about public services, voting procedures or historical events is not campaigning merely because the subject is public affairs.
• Real-money gambling services or assistance designed to facilitate wagering. Factual sports information without gambling assistance remains distinct.
• Weapons creation, acquisition, operation or use assistance. Legitimate historical or educational discussion does not authorize actionable weapons assistance.
• Pornographic, erotic roleplay or sexual-chat services. Ordinary dating support and non-erotic health or educational information remain subject to the existing advice and sensitive-data rules rather than a blanket industry ban.

A general high-risk exception or a customer configuration does not authorize these excluded offerings. Handling a report of prohibited content is not the same as offering the prohibited service. Applicable provider and legal restrictions apply independently.

5. High-impact decisions and professional advice

The standard Service must not provide professional medical, legal or financial advice, or make or materially inform decisions affecting health, legal rights, employment, housing, credit, insurance, education access, benefits, essential services, biometric identification/verification, safety-critical operations, government decisions, defense or comparable high-impact outcomes.

Examples include diagnosis or clinical triage; individualized legal strategy; investment, lending, tax or insurance advice; hiring or tenant screening; eligibility, underwriting or claims decisions; admission or discipline decisions; and emergency dispatch. Describing office hours, explaining a published product, linking a form or providing supported verified order status is different from deciding an entitlement or outcome.

A potentially supportable specialist use requires a separately signed agreement expressly identifying the exact use, data, providers, safeguards and responsibilities before deployment. Human review, a higher-priced plan, an ordinary Order, a general disclaimer or a support request does not supply that authorization. We do not promise that an exception programme, a healthcare business associate agreement or a suitable certified configuration is available. No agreement can waive law, supplier prohibitions or section 7's absolute secrets restriction.

Do not use Chat4U as a primary emergency or crisis-response channel. Direct urgent danger to the appropriate emergency service. This does not forbid ordinary factual information about emergency contact details.

6. Children and sensitive information

Child-directed assistants and intentionally regulated-data workflows requiring special safeguards are not part of the standard self-service offering. Proposed specialist processing, including protected health information, sensitive identifiers or other specially regulated categories, requires the specifically scoped safeguards and agreement described above where legally permissible.

This is not a claim that every incidental child interaction or sensitive message is unlawful. For an unexpected disclosure, avoid soliciting unnecessary further information, limit exposure and coordinate appropriate protection, rights and deletion handling. A prohibition does not eliminate either party's actual duties. The Customer must assess its audience and context; we do not impose a universal visitor-age declaration through this policy.

7. AI and browser-tool conduct

Do not portray AI output as guaranteed correct or deceive people about interacting with AI. Provide legally required disclosures and use review and escalation appropriate to the consequences. Guardrails do not authorize an otherwise prohibited workflow.

Browser tools may act only within the supported authorization and purpose. They must not collect, request, store, reveal, submit or exfiltrate passwords, passcodes, one-time or multi-factor authentication codes, payment-card numbers, verification values, bank credentials or comparable secrets. Consent, customer instructions and an enterprise agreement do not create an exception. Native protected login, verification and payment flows are separate from model/browser-tool access.

Do not direct hidden or deceptive actions, unauthorized purchases, payment execution or agreement acceptance. A shopper's supported cart confirmation authorizes only the displayed change; an uncertain result must be checked rather than replayed blindly.

8. Messages, channels and external systems

Connect only accounts and sources you are authorized to use. Comply with the actual channel's permission, messaging and opt-out rules. An incoming support request is not blanket marketing consent. A customer-selected CRM or external AI client does not gain permission to every conversation merely because it is connected. Do not evade a channel restriction by rerouting the same prohibited activity through another integration.

9. Security reports and testing

Report suspected vulnerabilities to support@chat4u.ai. Reporting does not require advance permission. We review credible reports but do not promise a bounty, payment or fixed response/fix time.

Deliberate testing of Chat4U's live hosted systems requires prior written authorization for its scope. Do not access others' data, disrupt service or use a report as leverage for payment. This rule does not remove lawful local inspection or testing of GPL-licensed plugin code on systems you control, or other non-waivable rights. A local licence is not permission to attack the hosted service.

10. Enforcement, recovery and reports

We may investigate a credible concern, request correction, restrict the affected function, remove unlawful material, preserve necessary evidence or suspend access proportionately. Urgent security, abuse, legal and non-payment circumstances can require immediate action. Ordinary fixable serious breaches, final termination and remedies follow Terms sections 14–16; this policy does not create a separate unlimited termination power or silently remove the cure period.

Where lawful and practicable we explain the reason and route to challenge or correct it. A complaint is not automatic proof of wrongdoing. Suspension does not remove appropriate cancellation, privacy or required data-access support. Report abuse or a disputed restriction to support@chat4u.ai, giving relevant facts without unnecessary third-party information or secrets.