Privacy Rights

Version: 2026-08-conversation-intelligence-v1 Last Updated: August 2, 2026

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1. Overview

This notice explains how individuals can exercise privacy rights relating to Chat4U. Website owners that deploy Chat4U are normally the controllers of visitor conversations and related analytics. Chat4U acts as their processor and also acts as controller for its own account, billing, security, support, and service-operation data.

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2. Submitting a Request

Email privacy@chat4u.ai with enough information to identify you, the relevant website or Chat4U account, and the right you wish to exercise.

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also raise a complaint about our handling of personal data.

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3. Controller Routing

If your request concerns a conversation on a customer's website, that customer is normally the controller and should usually be contacted first. Chat4U will assist the customer with verified requests as required by applicable law and our DPA.

Requests concerning a Chat4U account, our website, billing, support, security, or our own business operations may be handled directly by Chat4U. Mixed requests may require coordination with the relevant customer.

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4. Verification and Response

We may request information reasonably necessary to verify identity, authority, and the relevant data scope. We will not disclose or delete personal data based only on an unverified request.

We aim to respond within the period required by applicable law. Complex, high-volume, or mixed-controller requests may take longer where the law permits, and we will communicate an extension when required.

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5. Access and Export

An approved export may include conversation messages, related conversation analytics, and relevant account or project information within scope. Exports are delivered through a protected, time-limited method and temporary export files are normally deleted within seven days.

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6. Deletion and Limitations

Approved conversation deletion includes related conversation analytics within Chat4U's active systems. Legal holds, legal obligations, security records, provider limitations, and protected backup or recovery cycles may delay or limit complete deletion. See the Retention Schedule for details.

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7. Complaints

You may complain to Chat4U at the address below and, where applicable, to a competent data-protection authority. If a customer is the controller, we may refer the complaint to that customer while continuing to provide appropriate processor assistance.

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8. Contact

Privacy requests: privacy@chat4u.ai
General support: support@chat4u.ai