Terms of Service

Version: 2026-11-message-credit-auto-recharge-v1 Last Updated: November 2, 2026

This supplement forms part of the Chat4U Terms between Pirsum-Mi Ltd, operating as Chat4U, and the customer. It incorporates the previous terms, including their incorporated project-billing provisions. For automatic message-credit recharge, this supplement replaces the previous statement that automatic credit recharge is not offered and the previous description of when Shopify credit purchases become usable. Other provisions continue to apply. Manual purchases retain their separate approval and fulfilment rules.

Optional authorization for each project

Automatic message-credit recharge is optional and starts Off. An authorized workspace owner or administrator must choose an available package and actively authorize automatic purchases for the selected project. Accepting the general Terms, buying a subscription or a manual credit package, or updating a payment method does not by itself enable auto recharge.

Before authorization, Chat4U shows the selected package's credit quantity, per-purchase amount, currency and applicable charge details, the billing provider, the threshold and the selected behaviour below. You authorize purchases under those reviewed terms without a separate confirmation for each qualifying package. The authorization continues until turned off, paused or otherwise made unavailable under these terms. A per-package price is not a total spending limit: the total depends on credit use and the selected behaviour, subject to the approved Shopify limit where applicable.

When purchases occur

You choose a whole-number threshold from 1% to 15%. A purchase can be triggered when available message credits are at or below that percentage of the current credit cycle's total allowance, including purchased credits. The allowance and trigger are recalculated as credits are added or otherwise adjusted. For example, a 10% threshold against an allowance of 10,000 credits is reached at 1,000 available credits.

You must choose one of these behaviours:

• Buy one package, then pause if still low. Chat4U buys one package. If available credits remain at or below the recalculated threshold after it is added, auto recharge pauses and requires review before resuming. If the balance is above the threshold, auto recharge remains On and can buy again when credits next fall to the threshold.
• Keep buying until above the threshold. Chat4U buys the selected package one at a time, checking the updated balance and allowance after each package, until available credits are above the recalculated threshold. Each package is a separate charge. More than one package may be purchased in succession, including without further credit use between purchases.

If credits are already low when you enable or resume auto recharge, the review states that purchases can start immediately after authorization and any required provider approval. Purchases remain subject to payment or provider acceptance, package availability and the project's eligibility. Auto recharge does not guarantee uninterrupted service, add an overdraft or change the purchased package's disclosed credit-use and expiry rules.

Paddle and Shopify billing

For Paddle-billed projects, the reviewed payment route is used for automatic purchases. Paddle remains the reseller and Merchant of Record under its Buyer Terms. Chat4U adds the purchased credits after payment is confirmed. These purchases are separate from the subscription's regular renewal charges.

For Shopify-billed projects, you also approve the required usage-charge terms and an extra-charge limit in Shopify. Each automatic package is submitted as a separate usage charge. Chat4U adds its credits after Shopify accepts that usage charge; history describes it as Added to Shopify bill. Acceptance does not mean Shopify has collected payment. Collection, invoices and applicable taxes follow Shopify's billing process. Approving a limit alone does not buy or add credits.

The Shopify limit applies to these usage charges for the applicable Shopify billing period. It excludes recurring subscription fees and separate manual purchases. If the remaining limit cannot cover a whole package, auto recharge remains On but waits. It checks again automatically when room becomes available, including after the next provider billing-period reset. A higher limit requires Shopify approval. Turn off auto recharge if you do not want purchases to resume when room becomes available.

A change to the underlying subscription may require a combined provider review. It does not by itself enable an Off or Paused auto-recharge setting. The reviewed recurring amount, trial and paid-service timing continue to govern the subscription.

Changes, stopping and payment recovery

Use Turn off auto recharge in the project's Add-ons settings to stop purchases that have not started. A purchase already submitted to the billing provider may still complete and add credits. Turning Off does not cancel the base subscription, erase purchase history or itself refund an earlier charge.

Saving changes to an Off or Paused setting leaves it Off or Paused. Enabling or resuming requires a fresh review and authorization. Changes to the authorized package price or material purchase terms require renewed review before new automatic purchases under those changed terms. Earlier purchases retain their original terms.

A payment problem, a refund or reversal, changed terms, or loss of eligibility can pause further purchases. If an existing Paddle payment needs action, repairing its payment method may collect that original purchase. Resolving it does not itself authorize new automatic purchases; review and resume the paused setting to authorize future purchases. Chat4U checks uncertain purchase results before starting another purchase to avoid duplicate charges. Reconnecting a store does not itself resume a stopped authorization.

History, refunds and evidence

Recharge history shows individual purchases and their original package, amount, selected behaviour and status, including while auto recharge is Off. Use the purchase reference when requesting billing help. Refund eligibility, mandatory rights and adjustments to attributable credits follow the Refund Policy and the applicable provider and transaction terms. Automatic purchase does not remove rights that would apply to an otherwise equivalent manual purchase.

Chat4U retains the authorizing person's identity and authority, project and workspace, authorization time, selected settings, reviewed purchase terms, legal-document versions and related provider and purchase evidence. These records support billing, duplicate-charge prevention, dispute handling and legal obligations under the existing Privacy Policy. Turning Off withdraws permission for future automatic purchases; it does not delete records that must be retained for those purposes.