Cancellation and Refund Policy

1. Scope and rights preserved

This policy covers Chat4U service subscriptions, add-ons and message-credit purchases, including authorized automatic recharge. It does not govern merchandise purchased from a customer's store. It forms part of the Terms supplied by פרסום מי סטודיו לעיצוב גרפי והפקות דפוס בע"מ, trading as Chat4U.

Chat4U is offered for business and professional use. Ordinary business purchases are non-refundable except as stated here, in an applicable Order or provider transaction term, or required by law. This does not waive consumer, withdrawal, defective-service or other mandatory rights that apply on the actual facts. An earlier transaction retains its applicable promises; publishing a later policy does not remove an earlier refund entitlement.

2. Stopping future charges

Use project Billing to stop subscription renewal and the project's Add-ons setting to Turn off auto recharge. These are separate actions. If you cannot sign in, contact support@chat4u.ai; we will verify identity and authority proportionately without requiring restoration of unsafe access.

Ordinary cancellation preserves verified paid access until its stated end, subject to lawful suspension and the disclosed consequences of disconnecting an essential integration. It does not retrospectively convert an annual purchase into a monthly plan, reset usage or itself refund unused credits. A pending cancellation is not confirmation that renewal has stopped. An automatic purchase already submitted may complete; turning Off stops purchases not yet started.

Disconnecting WordPress/WooCommerce or removing knowledge is not a Paddle subscription cancellation. Shopify disconnection/uninstall stops store access and follows the separately verified billing-closure process; reinstalling does not automatically resume the subscription or a stopped recharge authorization. See Terms sections 8–11.

For covered switching, the Data Export and Switching Schedule sets the affected-service termination, continuity and retrieval rules. It adds no separate switching or required-retrieval fee, early-termination penalty or remaining-term charge. Ordinary cancellation remains available separately. Existing service charges and refunds are determined under the applicable Agreement, provider rules and law; switching alone creates no additional unconditional refund and does not remove a refund already due. Necessary export or assistance is not withheld because of a fee dispute where the law requires it.

3. When a refund or correction applies

We correct verified duplicate or incorrect charges and assess claims that paid service was materially undelivered, faulty or misdescribed under the applicable law and agreement. These are not all discretionary goodwill requests. Automatic recharge does not remove rights that would apply to an equivalent manual purchase.

The following agreed remedies also apply within their scope:

Changing your mind, canceling an annual plan early or leaving credits unused does not itself create an additional refund right. Chat4U may grant goodwill adjustments case by case without promising a window, amount or approval. Goodwill discretion is not a veto over a required refund or a payment provider's independent authority.

4. Unused-value calculation

For an affected-service exit under section 3, calculate unused prepaid subscription or component value from the effective termination of that service, rather than a later change or refund-processing date. For a supplier-objection protective pause that makes paid service unavailable before termination, also include the compensable unavailable period from the start of that pause, without counting the same period twice. Any earlier or additional entitlement under the applicable remedy remains preserved.

For separately purchased credits made unusable by the qualifying event, use the actual price paid for the affected unused units and determine their validity at the effective exit, or at the start of the supplier-objection pause where that pause made them unusable earlier. Credits already expired at that reference point do not acquire cash value under this calculation. Later expiry or administrative delay does not extinguish a refund entitlement that has already arisen. Deduct units subsequently used or already refunded, and include only value rendered unusable within the affected scope. This does not extend ordinary credit validity or create a refund for unrelated unused or naturally expired credits.

Use the purchased service and its applicable service window. A separable component is assessed separately; if the change makes the relevant subscription materially unusable, its affected scope includes that subscription. Unrelated services continue. Consumed service and free or promotional credits do not create cash value merely under this calculation. Do not double-count credits already included in a refunded subscription or pay twice for the same value. Mandatory law, provider rights and specific Orders can require different or additional treatment.

The contractual damages cap does not reduce an expressly due refund or billing correction. A refund and additional damages are different remedies; duplicate recovery remains excluded.

5. Paddle-billed purchases

The Paddle entity on checkout or your receipt is the reseller and Merchant of Record. Its Buyer Terms, Refund Policy, transaction terms and applicable law govern its financial process. Use the authenticated receipt or Paddle buyer support for ordinary payment, cancellation and refund assistance. Contact Chat4U as well for service-specific grounds or access problems.

Paddle's policy applies to business and consumer transactions and reserves its own discretionary authority, including its stated request window; this is not a universal Chat4U money-back guarantee. Where a statutory withdrawal or defective-service right applies, its conditions prevail. Using credits does not automatically waive every right connected with an ongoing service. A required early-performance consent or acknowledgment must be valid for the actual transaction; it is not inferred from this policy.

6. Shopify-billed purchases

For a Chat4U app-charge refund request, contact support@chat4u.ai with the store, project and relevant charge reference. Chat4U reviews the request under applicable law and transaction terms and uses the supported Shopify process for the appropriate adjustment. Shopify remains the source for its invoice, collection and payment-method information.

A Shopify app credit, a monetary refund and Chat4U usage credits are different things. We identify the actual adjustment; an app credit is not automatically described as money returned to your bank. Provider and payment-network processing times are separate, and this policy does not add a fixed refund-processing guarantee.

7. Credits, capacity and partial adjustments

A financial adjustment is allocated to the exact funded component or purchased units. A partial goodwill adjustment does not automatically revoke unrelated service. Where an adjustment requires reversing credits, we remove only attributable unused purchased units; we do not derive unit counts simply from a monetary percentage, remove unrelated balances or create a negative usage-credit balance. That accounting treatment does not limit a monetary refund required by law or this policy.

Finite trial-capacity purchases are limits for their disclosed window, not spendable credit packs. A verified full adjustment for that exact component and window can revoke the funded limit. A partial adjustment does not itself change unrelated capacity or a future recurring price. A late charge that cannot fund its original window requires resolution, not expired access or an undisclosed replacement purchase.

A refund or reversal can pause automatic recharge. Correcting the original payment does not by itself authorize new automatic purchases; review and resume separately where required.

8. Request information and resolution

Provide an order/charge reference, project or store reference, and a short explanation. Do not send card numbers, passwords or complete temporary billing-management links. We may seek proportionate evidence to locate the transaction and prevent unauthorized action. A mandatory form or a paid account is not required.

We will explain the applicable result and distinguish a requested, approved, provider-submitted and completed adjustment. A disputed amount does not justify withholding a mandatory remedy; applicable dispute and chargeback rights remain. Questions: support@chat4u.ai.