Terms of Service

1. Parties, purpose and agreement

These Terms govern the Chat4U hosted service supplied by פרסום מי סטודיו לעיצוב גרפי והפקות דפוס בע"מ, Israeli company number 514452028, of 4 Jasmin Street, Or Akiva, Israel, trading as Chat4U ("Chat4U", "we", "us"). The "Customer" or "you" is the business, professional, sole trader or other organization identified in the applicable account and Order. A person accepting for an organization must have authority to bind it. A sole trader contracts in their own professional capacity; accepting for an organization does not, by itself, create a personal guarantee.

The Service is offered for business and professional purposes, including serving the Customer's website visitors and customers, rather than personal or household use. You must have legal capacity to contract. This intended audience does not remove rights that apply by law to a particular transaction or person.

The "Agreement" consists of these Terms, the Acceptable Use Policy, the AI Services Addendum, the Data Processing Addendum where applicable, and the applicable Order. The Refund Policy states the cancellation and refund rules incorporated into these Terms. The Data Export and Switching Schedule forms part of the Agreement within its stated scope. An "Order" is the accepted checkout, subscription, add-on purchase or written ordering document identifying the purchased service and its commercial terms. The "Service" includes the hosted dashboard, APIs, assistants, widgets, demos, ingestion and retrieval, enabled integrations, browser-assistance features and related support.

The Privacy Policy, Cookies, Privacy Rights, Retention, Subprocessors, Security Measures, AI Safety, Regulated Use and Accessibility notices explain the relevant practices. Reading them or accepting this Agreement is not consent to every processing activity. A notice does not create a separate damages allowance or override a contractual protection; this does not displace information duties, mandatory rights or an express commitment incorporated by the DPA.

2. Project acceptance and authority

Each project has its own service selection and agreement acceptance. Before activating free access or beginning paid checkout, an authorized workspace owner or administrator must actively accept the agreement package for that project. Acceptance for one project does not accept for another. A workspace is the Customer's administrative account grouping its users and projects.

The Customer is responsible for its authorized users' compliance within that scope. We retain the accepted text and document identifiers, the project and workspace, the accepting person's identity and authority, and the actual acceptance time and associated evidence. We do not treat payment, an unattended assistant interaction or another project's acceptance as a new project acceptance. Changes to an already accepted agreement are governed by section 19.

3. Service scope and support

The enabled plan, Order and configuration determine available capabilities, usage allowances and integrations. A feature description does not promise every integration, model, channel or extension will be available on every plan. We use commercially reasonable efforts to provide the Service and help with supported setup, troubleshooting and bug reports through support@chat4u.ai.

For the official Chat4U WordPress plugin, this assistance includes installation, account connection and configuration, investigating reported problems such as a missing chat or store connection, and reasonable guidance on identifying plugin or theme conflicts. We review bug reports and provide guidance, a workaround or an update where appropriate. A modified installation does not by itself prevent you from reporting a problem or receiving reasonable troubleshooting assistance; maintaining your modifications, rewriting third-party plugins or themes, and developing custom features are not included unless separately agreed.

Unless expressly agreed in an Order, we do not promise uninterrupted availability, a fixed response or resolution time, round-the-clock support, correction of every defect, custom development or compatibility with every third-party change. These qualifications do not remove an express obligation or a mandatory remedy. Customer-facing human-help features route requests according to the Customer's arrangements; they do not supply Chat4U personnel to staff the Customer's help desk or guarantee that a person will join or a message will be delivered.

Clearly identified experimental or preview features may be incomplete and may change or end. Describing an established paid commitment as a preview does not remove the protection in section 15.

4. Account security and customer responsibilities

You must maintain accurate account and billing contacts, appropriately authorize users, protect credentials, and notify us promptly of suspected unauthorized access. You are responsible for your configuration, sources, instructions, integrations, notices and business decisions, and for account activity attributable to you or your authorized users. This does not make you responsible for activity to the extent caused by Chat4U's breach or wrongdoing.

You must have the rights, permissions and lawful basis needed to supply and use content, deploy assistants, process personal data and send communications. A support enquiry is not automatically permission for promotional messages. Outbound communications must comply with applicable sender, permission, objection and channel requirements. Each party remains responsible for its own legal obligations.

5. Access rights and open-source software

During the applicable service term, and subject to the Agreement, we grant you a non-exclusive, non-transferable right to access and use the hosted Service for your business or professional purposes, including your authorized visitor-facing deployments. You may not bypass access, usage or security controls, infringe our or another person's rights, or use unauthorized extraction of our non-public technology to reproduce the Service. Lawful competition is not prohibited merely because it competes with Chat4U. Reselling or sublicensing hosted access requires the relevant authorization or Order.

Chat4U and its licensors retain rights in the hosted technology, documentation, models, interfaces and branding, excluding your content and the Output rights below. Restrictions on copying, modification or reverse engineering apply only to the extent lawful and do not override an applicable open-source licence.

The Chat4U WordPress plugin is distributed under GPL version 2 or later, with applicable notices and third-party licences preserved. Your rights to use, inspect, modify and redistribute that licensed code are governed by those licences. They do not include free access to the separately provided hosted Service, third-party credentials or a promise to maintain modified versions or provide perpetual updates or compatibility. The ordinary reporting and support scope in section 3 remains available. Ending hosted access does not revoke rights already granted under the GPL.

6. Content, indexing and output

You retain your rights in content, prompts, files, messages, websites and other material you supply or authorize for processing ("Customer Content"). You grant us the non-exclusive rights needed to host, transmit, transform, index, retrieve, generate responses from, secure, back up and support that content for the agreed Service. This permission is limited by the DPA, confidentiality obligations, the agreed purposes and the no-training commitment in section 7. It is not an unrestricted licence to reuse confidential or personal content.

You must be authorized to direct access to each source, including copying and AI processing. Public accessibility, a scraping attestation, a successful connection or the absence of a technical block does not establish copyright permission or a lawful basis for personal-data processing. You may not evade access restrictions. Chat4U does not guarantee that technical controls enforce every website's robots policy or rights restriction.

As between you and Chat4U, you may use generated responses, summaries and other results ("Output"), subject to the Agreement and rights in underlying material. To the extent Chat4U acquires transferable rights in Output that do not otherwise belong to you, Chat4U assigns those rights to you. This does not transfer rights in our underlying Service or third-party material. Output may not be unique, protectable by copyright or free of third-party rights. We do not warrant ownership, exclusivity, accuracy or non-infringement and do not undertake to defend Output claims except where expressly agreed or required by law. The AI Addendum and section 17 govern the corresponding limitations without removing express commitments.

We may use voluntarily provided product feedback to improve the Service without payment, but that permission does not authorize unrelated use of confidential information or personal data, or publicly naming you without permission.

7. AI, data protection and confidentiality

The AI Addendum explains model limitations, appropriate review, tools and provider processing. We do not use Customer Content or Output to train general-purpose or shared models, and we require the same restriction for AI suppliers processing that content on our behalf. Customer-specific retrieval and the agreed conversation analysis are permitted service processing, not permission for shared-model training. This is not a zero-retention or single-country-processing promise.

The DPA governs personal data processed on your behalf. Chat4U separately processes necessary account, billing, security and legal records for its own identified purposes, as explained in the Privacy Policy. Conversation content does not become unrestricted Chat4U data merely by being copied into diagnostics or labelled usage data.

Each party will use the other's non-public information, understood reasonably to be confidential, only for the Agreement or a lawful purpose consistent with it; protect it with reasonable care; and disclose it only to people and suppliers who need it and are subject to appropriate confidentiality obligations. Information lawfully known without restriction, independently developed, lawfully obtained from another source or public without breach is excluded. A compelled disclosure must be limited to what is required, with advance notice where lawful and practicable. The DPA governs additional personal-data duties.

8. Shopping, store integrations and browser actions

The Customer remains the seller of its merchandise and responsible for its product information, prices, taxes, fulfilment, returns and customer policies. Chat4U supplies assistance, not the merchandise or a guarantee of sales, inventory, final price or delivery. Native checkout determines final shipping, taxes and payment. Chat4U's assistant does not create merchandise orders or execute payment through its shopping tools.

Enabled WooCommerce functions include public product knowledge, live checks, authorized native cart or coupon changes, checkout links and limited verified order assistance. A shopper's final action authorizes the displayed change; changed executable details require fresh authorization. Unsupported purchase requirements go to the native store. An uncertain result is not proof of success and is not automatically replayed. Order access requires the supported native authentication or one-order verification; email, an order number or a cart reference alone is insufficient. Verification secrets remain in the protected native flow, outside model inputs and durable Chat4U chat history.

Shopify capabilities depend on the authorized scopes and supported functions; a WooCommerce feature description does not grant access to Shopify orders. Shopify operates its own platform and billing processes. Chat4U, not Shopify, supplies and supports this app and is responsible for its own conduct; neither makes the other a guarantor of the Service.

Website placement, knowledge attachment, permission to access a store and subscription renewal are distinct. Selecting a website assistant also attaches its store knowledge. A confirmed removal of that knowledge stops that assistant's store answers and shopping help while retaining its website placement and other sources. Removing content is not a billing cancellation. Disconnecting WordPress or disabling WooCommerce does not itself cancel its Paddle subscription. Shopify disconnection and uninstall have the separate effects in section 11 and the Retention Schedule.

Browser-assistance tools operate within their supported approvals and scope. You must not use them to obtain or transmit passwords, one-time codes, payment-card details, bank credentials or comparable secrets, even with a person's consent. Native protected authentication and checkout are separate from these model/browser tools. A general agreement acceptance does not authorize an individual browser action.

9. Orders, fees and payment providers

You must pay the disclosed charges for the selected Order. The approval identifies the service, price, currency, taxes, billing interval, trial if offered, and any one-time purchase. Limits and credit expiry follow the reviewed Order; a credit balance is not cash or a bank account. Taxes are allocated as required by law and the applicable payment arrangement, excluding taxes on Chat4U's net income from your contractual responsibility.

Paddle orders. The Paddle entity identified in checkout or the receipt is the reseller and Merchant of Record under its Buyer Terms. Paddle handles payment, transaction invoicing, applicable transaction taxes and its financial support procedures. WordPress/WooCommerce service subscriptions follow their applicable Paddle route.

Shopify orders. Authorized app charges appear on the merchant's Shopify bill and follow Shopify's approval, collection and applicable tax procedures. They are not Paddle orders. Shopify recurring plans use the disclosed 30-day cycle; the current Shopify offering does not include annual plans. Shopify's tax handling does not transfer every tax obligation of either party to Shopify.

We verify the applicable provider result before granting the corresponding service. For manual Shopify one-time purchases, successful invoicing of the exact purchase is required. For authorized automatic recharge, section 10's usage-charge rule applies instead. A return from checkout, approval alone or a pending transaction does not establish every fulfilment condition. Full card details stay in provider-controlled payment flows.

Plans renew at the disclosed interval unless renewal is stopped. Trial scope, eligibility and conversion charges are disclosed before approval; reinstalling or creating another project does not by itself create a fresh shop trial. Price changes apply to future purchases or renewals with the required notice and approval, and do not retrospectively alter paid committed periods without agreement.

A base-plan change does not restart a trial or reset consumed usage. Future recurring capacity does not grant unpaid extra trial capacity. A separately purchased finite trial-capacity increase has its own price and end date, is not a spendable credit pack and does not renew automatically. Delayed approval does not extend that window; a late charge that cannot provide its quoted window requires financial resolution. A combined plan change can require separate approvals; a completed first change remains effective if a later change is declined. Unchanged sold Shopify components retain their prices unless a separate change is approved.

10. Optional automatic message-credit recharge

Recharge starts Off and is authorized separately for each project by an owner or administrator. A subscription, general agreement acceptance, manual purchase or payment-method update does not enable it. Review identifies the package quantity, per-purchase price, currency and charge details, provider, threshold and repeat behavior. Authorization permits qualifying purchases without a separate approval for each package.

The selected whole-number threshold is between 1% and 15% of the current credit cycle's total allowance, including purchased credits. The allowance and threshold are recalculated when credits change. You select either:

• Buy one package, then pause if still low: one package is bought; if the updated available balance remains at or below the threshold, recharge pauses for review. If it rises above the threshold, recharge remains On and can buy again on a later low balance.
• Keep buying until above the threshold: packages are bought individually, with a balance check after each, until the updated balance exceeds the threshold. Several charges can occur in succession without further usage between them.

If the balance is already low, purchases can start immediately after authorization and required provider approval. The package price is not a total spending limit. No additional Chat4U aggregate spending cap applies to Paddle recharge. Recharge depends on eligibility, available packages and provider acceptance; it guarantees neither uninterrupted service nor an overdraft.

For Paddle, credits are added after confirmed payment. For Shopify, you also approve usage-charge terms and a billing-period limit. Credits are added after Shopify accepts each usage charge, recorded as Added to Shopify bill; acceptance is not confirmation that Shopify has collected it. The limit excludes recurring subscription charges and separate manual purchases. If room is insufficient for a whole package, recharge remains On and waits; it can resume automatically when room becomes available, including a new Shopify billing period. A higher limit requires Shopify approval.

Use Turn off auto recharge in the project's Add-ons settings to stop purchases not yet started. An already submitted purchase may complete. Turning Off does not cancel the base subscription or reverse previous purchases. Off or Paused settings remain so when edited; enabling or resuming requires fresh review. Changed package prices or material purchase terms require renewed review before further purchases on those terms.

Payment issues, reversals, changed terms or lost eligibility may pause recharge. Fixing a Paddle payment method may collect the original pending purchase, but does not authorize new purchases while recharge is paused. We check uncertain results before starting a replacement purchase. Reconnection alone does not resume a stopped authorization. Individual purchase and authorization evidence remains available through the applicable history and support processes and is retained as described in the Privacy Policy.

11. Cancellation, lockout and billing recovery

An authorized owner or administrator may stop renewal through project Billing. Ordinary cancellation preserves verified paid access to its stated end, subject to justified suspension and the consequences of disconnecting a needed integration. Stopping renewal, turning off recharge and requesting a refund are separate actions. Pending requests are not confirmation that future charges have stopped.

Disconnecting Shopify and canceling renewal stops store access immediately while financial closure is separately verified. Uninstall invalidates store access; reinstall does not automatically revive a canceled subscription. Shopify's frozen billing state restricts paid service without a separate Paddle recovery period. A new subscription can require a new approval.

If you cannot access the dashboard, contact support@chat4u.ai to stop future renewal or recharge, resolve a billing issue or request available data. We verify identity and authority proportionately. Restoring unsafe account access is not a condition of handling those requests. Already submitted purchases and legitimate outstanding amounts are handled separately. Refunds and exact-credit adjustments follow the Refund Policy; cancellation is not automatically a refund.

12. Prohibited and specialist uses

The AUP governs prohibited uses. Ordinary information, support and navigation are permitted across sectors, subject to their actual content and use. Professional advice, high-impact decisions and other specialist uses require the specifically scoped written authorization described there, where lawful and supportable. A general Order, higher plan, customer review or support discussion does not grant an exception. No exception can override law, applicable supplier restrictions or the absolute browser-tool secrets prohibition.

13. Third-party services

Our suppliers remain our responsibility to the extent required by the Agreement and law; outsourcing does not remove DPA obligations. Customer-selected external services operate under their own agreements for their independent processing. You control their connection and permissions. External service changes or failures can affect integration functions, but do not extinguish an express Chat4U remedy. Additions or replacements of subprocessors follow the DPA, including its notice and objection rights.

14. Suspension and breach

We may take proportionate protective action, including immediate suspension, to address security risks, abuse, unlawful or prohibited use, non-payment, or a binding legal or provider requirement. We will explain the reason and corrective route where lawful and practicable; disclosure need not expose security-sensitive information or another person's data. A complaint may require investigation without proving a violation.

Either party may terminate the affected Agreement for a serious breach that remains uncorrected 30 days after written notice identifying it. Suspension may continue during that period when justified. The period does not require continuing unlawful or dangerous processing, or delaying termination for an incurable breach or where a shorter period is required by law or reasonably necessary for urgent security, safety or abuse reasons. When the reason for suspension is resolved, we will assess restoration rather than treating temporary suspension as automatic permanent termination.

If Chat4U's serious breach remains uncorrected after that period, you may terminate the affected paid service and obtain its unused prepaid value under the Refund Policy. This does not postpone an earlier mandatory or other expressly applicable remedy.

15. Service changes and planned withdrawals

We may make routine improvements, repairs and operational changes. For a planned major removal or substantial reduction of paid functionality, we will give affected customers at least 30 calendar days' notice. We may use one announced cutoff rather than maintaining the feature until each customer's renewal. If the change substantially reduces the paid service, we will provide a reasonably comparable replacement or allow cancellation of the affected service with the applicable unused prepaid-value refund. Separable unaffected services continue; a materially unusable subscription is treated as affected as a whole.

Urgent legal or security action may require an earlier change, with notice and explanation as soon as practicable. It does not remove mandatory remedies, the DPA's supplier-change rules or existing express commitments. This section does not promise an unchanged model, interface or third-party dependency indefinitely. A planned withdrawal or common cutoff remains subject to the applicable transition, continuity and retrieval obligations in the Data Export and Switching Schedule; it cannot extinguish a mandatory switching right.

16. End of service and data

On termination, hosted access ends as applicable and amounts properly due remain payable, subject to refund and other rights. The DPA governs return or deletion of data processed on your behalf, including necessary secure support where a self-service control is unavailable. Independent accounting, contract and security evidence follows its lawful category schedule. Data-access requests do not require restoration of unsafe account access. We do not promise indefinite storage or bespoke migration into another product.

The Data Export and Switching Schedule sets the request, initiation, transition, retrieval, export and charge rules for covered services and customers. It provides standard export and legally necessary assistance without a separate switching fee, while keeping ordinary cancellation, normal service charges and applicable refunds distinct. Mandatory switching, portability, retrieval or deletion rights prevail over inconsistent limits in the Agreement. Any applicable transfer terms also prevail within their scope. Confidentiality, accrued payment and refund duties, retained-data protections, intellectual-property terms, the applicable liability and claim provisions, and dispute terms survive to the extent their purpose requires.

17. Warranties and liability

17.1 Express commitments and exclusions

Except for express commitments in the Agreement and rights that cannot lawfully be excluded, the Service and Output are supplied as available, without warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, exclusivity or uninterrupted or error-free operation. AI can make mistakes and safeguards cannot prevent every misuse, unauthorized action or data loss. These statements do not excuse required security, confidentiality, data-processing duties or agreed remedies.

To the extent lawful, neither party is liable to the other for indirect, consequential, special, exemplary or punitive loss, or lost profits, revenue, business opportunity, goodwill or anticipated savings. This does not relieve you of properly due service fees, section 18's qualifying third-party claim amounts, or either party's liability that cannot lawfully be excluded.

17.2 Chat4U's aggregate ceiling

Subject to section 17.3, Chat4U's total aggregate liability arising from the Agreement or Service, across contract, tort and other legal theories and all incorporated documents, is limited to the greater of US $100 and the applicable twelve-month fee base. The $100 amount is a floor for the ceiling, not an automatic payment, a minimum award or an amount added to the fees.

The fee base comprises service fees paid or properly payable by this Customer for the affected Service under the applicable Order or Orders during the twelve months immediately before the first event giving rise to the claim. It includes Chat4U fees collected through Paddle or Shopify, including relevant subscription and add-on or credit purchases, at their customer price rather than our net provider payout. It excludes transaction taxes, unrelated services, amounts not actually due and speculative future renewals. An annual prepayment made within that period is included as paid; an already paid amount is not counted again as payable.

For this calculation, non-US-dollar amounts are converted to US dollars using the Bank of Israel's representative exchange rates for the relevant first-event date, or its most recent earlier publication. If no applicable rate is published, a publicly available rate from an independent recognized financial source is used consistently for that calculation. This conversion rule does not change the currency or amount of an otherwise due refund.

Related events or claims use the first event in the related series. Multiple complaints, projects, claimants acting through the same Customer, legal theories or incorporated documents do not create separate allowances for the same loss. If genuinely separate claims produce different calculated ceilings, the highest calculated ceiling applies to their combined liability; the ceilings are not added together or replenished annually. Fees for several Orders are combined only where those Orders are affected by the relevant event, without counting a fee twice.

To the extent lawful, the same defenses and shared aggregate ceiling protect Chat4U personnel and affiliates performing the Service against claims arising from that performance. They do not confer immunity for independent misconduct or bind a person who has not agreed to them. No separate privacy, AI or security cap is created unless specifically agreed in a signed document identifying the deviation.

17.3 Rights preserved

Nothing excludes or limits liability for fraud or fraudulent misrepresentation, intentional wrongdoing, death or personal injury caused by negligence where exclusion is prohibited, or other liability that cannot lawfully be excluded or limited. Mandatory consumer remedies, individuals' data-protection rights, regulator powers and mandatory transfer-clause rights are not waived. Where a limitation is subject to a statutory fairness or reasonableness requirement, it applies only insofar as it satisfies that requirement.

Our obligations to correct an incorrect charge or pay an expressly due refund, including the supplier-change, major-removal, uncured-breach and adverse-contract-change refunds, are not reduced or consumed by the damages ceiling. Additional compensation claims remain subject to applicable limits. No amount is recovered twice for the same loss.

18. Customer-caused third-party claims

You will defend Chat4U and its personnel against a third-party claim to the extent it alleges infringement or unlawful processing caused by your supplied material or instructions, or harm caused by your prohibited misuse of the Service. To that extent, you will pay reasonable defense costs and amounts finally awarded or settled under the procedure below. This does not cover the portion attributable to Chat4U's breach, unauthorized modification or processing, or other wrongdoing. Where both parties contributed, your obligation is limited to your attributable share. A claim merely involving your account or AI Output is not sufficient by itself.

No contractual monetary ceiling applies to your qualifying obligations under this section. Chat4U's liability ceiling in section 17.2 does not cap those obligations, and the mutual loss exclusion in section 17.1 does not exclude otherwise recoverable amounts under this section. This does not broaden the qualifying grounds above or remove a restriction imposed by applicable law.

We will give reasonably prompt notice; delay reduces your obligations only to the extent it materially prejudices the defense. You may control a competent defense, with our reasonable cooperation at your expense. We may participate through our own counsel at our expense. You may settle without our consent only if the settlement fully and unconditionally releases the protected parties, requires no payment or other action by them, makes no admission on their behalf and does not otherwise impair their rights. Any other settlement requires our prior written consent, not unreasonably withheld. If we conduct the defense, we will obtain your prior written consent, not unreasonably withheld, before settling at your expense, subject to the failure-to-defend procedure below.

If you fail to assume or diligently conduct a competent defense after notice and a reasonable opportunity to do so, we may take over and take reasonable protective steps. Before settling at your expense, we will give you notice of the proposed settlement and a reasonable opportunity to resume the defense and comment; if you do not resume a competent defense, we may enter a reasonable, good-faith settlement of the qualifying claim. Urgent protective steps reasonably necessary to avoid material prejudice need not await that opportunity, but this does not dispense with the settlement procedure. Recoverable costs and settlement amounts remain reasonable and limited to your attributable share of the qualifying claim, without duplicate recovery. This provision does not bind regulators or individuals, transfer non-transferable duties, create a personal guarantee or require payment of unlawfully indemnifiable penalties.

19. Agreement changes

We will provide affected existing account owners the complete proposed text, a summary, effective date and relevant exit route at least 15 calendar days before an ordinary material contractual change, and allow longer where the existing agreement, applicable law, provider duty or the nature of the change requires it for meaningful review and exit.

Before relying on changes that materially alter contractual rights, duties, financial exposure or liability, we will obtain recorded agreement from an authorized Customer representative. Silence, automatic payment and unattended chatbot traffic are not that agreement. Formatting, grammar and clarity corrections that do not change the bargain do not require renewed acceptance. A justified urgent legal or security correction may require shorter notice, with as much notice and explanation as practicable; it cannot override mandatory rights or the distinct DPA supplier-change and section 15 requirements.

If we propose to impose a materially adverse paid agreement before the paid period ends, you may end the affected service before that change and receive its unused prepaid value. If you do not accept, new substantive obligations do not silently apply: we will explain the lawful transition available under your existing agreement, including any permitted non-renewal or termination and applicable refund and data-return treatment. Lack of a dashboard login alone does not automatically stop a live assistant. This is not a promise to maintain service under old terms indefinitely.

We preserve prior versions and actual acceptance evidence. Restating older material does not retroactively establish that it was disclosed or accepted. Privacy notices and any separate consent required for new processing are handled separately.

20. General terms and contact

Neither party is the other's agent, partner or fiduciary. We will not publicly use your name or logo as a customer endorsement without permission from an authorized contact for the intended use. Customer grants no publicity permission merely by signing up.

You may assign the Agreement with our consent, or to a successor following a merger or sale of substantially all relevant assets if it assumes the Agreement. We may assign it in a corporate reorganization or transaction, without removing existing Customer rights or data safeguards. Export, sanctions and other applicable legal restrictions remain binding.

Neither party is responsible for delay caused by events beyond its reasonable control to the extent the event prevents performance despite reasonable mitigation. This does not erase accrued payment or refund obligations, required data protection, or rights that cannot lawfully be displaced. Failure to enforce a term is not a waiver. If a term is invalid, it is severed or adjusted only as permitted by law; the remainder continues where it can lawfully do so.

Israeli law governs, with the competent courts of Tel Aviv-Jaffa having exclusive jurisdiction, subject to mandatory governing-law, forum and statutory rights that cannot be displaced by this choice. The Agreement is the entire agreement on its subject, without excluding liability for fraud or overriding an existing transaction by retrospective publication.

A signed Order prevails only for an expressly identified conflicting commercial matter. Mandatory transfer clauses prevail for the relevant transfer, the DPA for processing on the Customer's behalf, the AUP for prohibited use, and the AI Addendum for AI-specific matters consistent with these Terms. None silently replaces section 17's common liability treatment. The refund and change provisions apply to their particular grounds; use the longer applicable notice where one action falls under more than one rule.

Send contractual and support notices to support@chat4u.ai, and privacy requests to privacy@chat4u.ai. We send account notices to the relevant owner or authorized account contact through the agreed electronic channels. Notice delivery and agreement acceptance are separate events. Valid individual rights requests need not use a particular form or special legal wording.